Product Support Specialist

Product Support Specialist

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function.

This position is onsite in our Buffalo, NY office.

What You'll Do

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Central Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• Work with your leadership team to improve systems and processes that will help the team scale.

What We're Looking For

• 1+ years of technical customer service experience is strongly preferred
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts
• Must be able to work onsite in our Buffalo, NY office

New York Pay Range

$20 - $25 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.