IT Saas Ops Admin - Remote Eligible

IT SaaS Ops Admin

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role: As an IT SaaS Ops Administrator at Motive, you'll be a key enabler of our enterprise technology strategy. Reporting to the Manager, Global IT, this role is responsible for managing cloud-based and internally hosted SaaS applications, ensuring seamless access, security, and reliability for our organization. You'll work closely with IT Support, Engineering, and cross-functional teams to continually improve our software environment, administer core SaaS platforms—including Okta, Google Workspace, BetterCloud, Atlassian, Slack, and GCP—and support identity management integration and automation.

You'll thrive in this role if you are adaptable, detail-oriented, collaborative, and proactive in driving solutions. Success means empowering productive, secure teams and advancing IT processes while staying ahead in a fast-paced, growth-focused technology landscape.

What You'll Do:

• Administer, troubleshoot, and optimize SaaS applications including Okta, Google Workspace, Atlassian, BetterCloud, Slack, and GCP.
• Provide escalation support for IT Helpdesk and partner with Engineering to drive enhancements across core platforms.
• Develop and maintain identity management integrations (e.g., SSO, SAML, federated authentication) and support API connections between SaaS tools.
• Document procedures, policies, and technical instructions for application management and support.
• Assist in evaluating, selecting, and onboarding new technologies, ensuring product upgrades and integrations align with business needs.

What We're Looking For:

• 3+ years of experience in enterprise-level IT services or SaaS administration (open-ended to encourage highly experienced candidates). 2+ years administering Cloud Identity-as-a-Service solutions (e.g., Okta, BetterCloud) and supporting federated authentication protocols.
• Demonstrated ability troubleshooting and maintaining API integrations and plugins across SaaS environments.
• Hands-on experience managing Google Workspace, including email troubleshooting, data loss prevention, and user account administration. Proven track record executing technical projects within collaborative, cross-functional IT teams.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.