Outreach Coordinator, Community Based Services

Community Based Services Outreach Coordinator

The Community Based Services (CBS) Outreach Coordinator is responsible for coordinating, implementing, and supporting outreach activities that connect community members—especially those who are underserved, unstably housed, or disconnected from care—with essential health and social services. This role ensures the smooth day-to-day operations of the CKP Healthcare for the Homeless sites, including the Mobile Health Units, collaborates closely with clinical and administrative teams, and strengthens partnerships with community organizations to increase access to care.

The Outreach Coordinator serves as a key liaison between the community and the CBS department, helping patients navigate services, facilitating linkage to care, supporting mobile clinic workflows, and promoting preventive health services. The ideal candidate demonstrates strong organizational, communication, and community engagement skills, with a passion for meeting people where they are.

Role And Responsibilities

CKP Site Coordination: Assist in coordination of daily operations, including scheduling, site preparation, equipment needs, and provider support as needed. Serve as the primary point of contact for shelter partners, community agencies, and MHU host sites to confirm logistics and troubleshoot issues. Support clinical staff during delivery of services by helping with patient flow, documentation reminders, and general unit readiness. Monitor CKP site supplies, equipment status, and operational needs; communicate and escalate issues to leadership as needed. Assist with set-up and breakdown of mobile clinic sites, ensuring safety and organization standards are met.

Client Outreach And Engagement: Implement strategic outreach plan for CKP based on input from leadership, providers, and staff. Conduct outreach in the community, shelters, encampments, and other identified locations to connect individuals with health care, prevention services, and social supports. Provide education about available Community Health Center, Inc. programs. Assist clients with navigating services such as insurance eligibility, medical appointments, and linkage to internal and external programs. Maintain strong rapport with clients while promoting trust, respect, and confidentiality.

Care Coordination And Support: Assist clients in scheduling appointments, completing referrals, and coordinating transportation as needed. Work collaboratively with case managers, providers, and administrative teams to ensure timely follow-up. Support documentation workflows, including outreach logs, encounter notes, and data entry into the electronic health record (EHR).

Community Partnerships And Representation: Represent the Center for Key Populations and Mobile Health Unit Program at community meetings, events, and outreach activities. Build and maintain strong relationships with shelters, community partners, harm-reduction organizations, and health agencies. Help identify new outreach locations and opportunities for Mobile Health Unit expansion.

Program Support And Administration: Track outreach metrics, patient volume, service delivery data, and site-specific needs; report findings to leadership. Support program planning, quality improvement initiatives, and workflow development for mobile services. Participate in staff meetings, trainings, and cross-department collaboration projects. Assist with social media and community promotion of mobile services when requested by leadership.

Qualifications And Preferred Skills

High school diploma or equivalent required; associate's degree or higher in human services, public health, social work, or related field preferred. Minimum 1–2 years of experience in outreach, community engagement, case management support, or related work. Valid driver's license with satisfactory driving record; ability to drive and support mobile unit operations. Ability to engage respectfully with individuals experiencing homelessness, substance use, mental health needs, or chronic conditions. Strong communication, organization, and documentation skills. Ability to lift, set up, or assist with equipment for mobile clinic operations. Proficiency in Microsoft Office; experience with electronic health records preferred. Core competencies: commitment to health equity and reducing barriers to care. Ability to work independently and as part of a multidisciplinary team. Cultural humility and trauma-informed engagement. Flexibility, reliability, and problem-solving skills. Compassionate approach with a focus on dignity and client-centered care.

Physical Requirements/Work Environment

Work is performed in a variety of community settings including shelters, mobile clinic sites, outreach locations, and office environments. Some evening, early morning, or weekend hours may be required based on community need or Mobile Health Unit schedule. Full-time, 40 hours a week with evenings and/or weekends required based on program needs. Ability to travel to locations as deemed necessary. Confidentiality of Information Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies.

Location: Middletown - Weitman Building City: Middletown State: Connecticut Time Type: Full time