Parts & Service Management Associate

Morrison Industrial Equipment

Morrison Industrial Equipment is looking for a Full-Time Parts & Service Management Associate at our Grand Rapids location, located at 1825 Monroe Ave NW, Grand Rapids, MI. Our Management Associates work within both the parts and service departments, gaining versatile experience with lots of opportunities for growth within the company.

This position requires a valid, good-standing driver's license. This position would also be subject to a pre-employment drug screen, physical exam, and background check for any position within the company. This team member works Monday-Friday, first shift hours, and works 40 hours a week with the opportunity for overtime.

Compensation for this role ranges from 26-30/hour, dependent on experience.

Qualifications:

• Strong organizational skills.
• Self-motivated, with a strong desire to learn.
• Skilled at multi-tasking.
• Excellent problem-solving abilities.
• Strong customer relation skills.
• Clear and concise written and verbal language skills.
• Basic mechanical knowledge.
• Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel.
• Pass a drug screen, background check, and physical.

Parts Department Responsibilities:

• Looking up and ordering parts.
• Receiving and processing parts.
• Working with customers to fulfil orders.
• Reviewing and approving work orders.
• Assisting with customers' quotes.
• Respond to phone calls and email management.
• Vendor communication.
• Inventory management.
• Additional duties, as assigned.

Service Department Responsibilities:

• Processing of technician timecards and organizing weekly payroll.
• Opening, processing, and monitoring of work orders to ensure successful and efficient service.
• Proactively contacting customers to provide repair status of units.
• Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling.
• Repair estimate preparation, presentation, and processing.
• Processing of warranty claims.
• Answering phones and assisting customers with a positive customer focused attitude.
• Assisting with rental inquiries, quotations, set-up and deliveries.
• Additional duties, as assigned.

Benefits:

We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment. In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year. You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.

About Morrison Industrial Equipment:

Morrison Industrial is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work/life balance, competitive benefits, career progression, and much more. This family-owned company offers over 70 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more!