HR Operations Specialist

Operations Specialist

The People Operations team (part of People & Culture) provides day-to-day support services to over 2,000 Morningstar employees in EMEA, handling a diverse range of matters such as onboarding/offboarding, benefits, payroll, and immigration. Our team also supports all global and regional People & Culture programs, annual performance reviews, and various other projects.

The Operations Specialist will be based in London, reporting to the Operations Team Leader, and will be primarily supporting Morningstar colleagues in the UK and Jersey and any other countries in EMEA as needed.

As an Operations Specialist, you will play a key role in delivering a best-in-class employee experience by ensuring efficient, compliant, and employee-focused operational support throughout the entire employee lifecycle at Morningstar. You will own and manage our people data, maintain clean and accurate records in our HR information system and payroll, work with other P&C functions such as Talent Acquisition, Total Rewards, Business Partners to provide timely solutions, coordinate with external service providers (benefit vendors, brokers, immigration consultants) to manage various aspects of the employee lifecycle and ensure our P&C processes run smoothly and remain compliant.

What You'll Do:

• Act as a key contact for employee inquiries via the Service Portal, email, or chat, delivering timely and accurate guidance;
• Manage core HR processes across the employee lifecycle including onboarding, offboarding, job changes, and mobility cases;
• Prepare, review and issue employment-related documentation (e.g., contracts, letters, addendums, etc.) in compliance with local legal, regulatory and language requirements;
• Maintain data integrity and accuracy within the HRIS (Workday) and related systems, processing updates in a timely and compliant manner;
• Perform regular data audits, reporting, and analysis to support business decisions, monitor trends and ensure data governance;
• Stay up to date on labour laws and regulatory changes across the region, supporting compliance in all employment matters;
• Contribute to the maintenance and continuous improvement of internal HR policies, procedures, and knowledge bases;
• Support monthly payroll operations by validating employee data, coordinating with payroll providers, and ensuring timely resolution of payroll-related issues;
• Partner with external vendors (e.g., benefit providers, brokers, immigration consultants) to manage service delivery and escalations;
• Support visa sponsorship and immigration processes by liaising with external counsel, gathering required documentation and ensuring compliance with local laws and company standard;
• Actively contribute to cross-functional projects and process improvement initiatives aimed at improving operational efficiency and employee experience.

Who You Are:

• You have 3+ years of relevant experience working in the UK market and preferably in an international corporate environment;
• You are fluent in English; proficiency in additional European languages is a plus;
• Preferably, you have prior experience or basic knowledge of Workday HCM, ServiceNow or other HR tools;
• You have a strong understanding of HR operations, and an interest in core HR topics such as employment law, benefits or payroll.
• You are detail-oriented, organized, and committed to delivering high-quality, employee-centric support;
• You are a proactive problem solver who thrives in a collaborative and fast-paced environment.

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