Crypto Trade Support Associate

Crypto Trade Support Associate

The Crypto Trade Support Associate is a front-line operations professional responsible for the post-trade lifecycle, reconciliations, asset transfers, exception management, and client service for WM crypto products delivered via the E*TRADE-Zero Hash referral model. The role safeguards client experience and firm risk by executing well-defined procedures, maintaining strong controls, and coordinating across WM Operations, Client Service, and our vendor partner.

This is an Associate position at the P2 job level within Product Support & Services, which is responsible for providing transaction support and managing post execution processes.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley Baltimore, we support the Firm's global Technology, Operations, Risk Management, Legal and Compliance, Internal Audit and Finance divisions. Morgan Stanley has been rooted in the Baltimore community since 2003. Our talented and diverse team is one of the largest in the U.S. outside of our New York headquarters and home to industry leading cybersecurity innovation with multiple patents and awards. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There's ample opportunity to move across the businesses for those who show passion and grit in their work.

Key Responsibilities

• Trade Lifecycle & Exception Management
• Asset Transfers & Reconciliations
• Client Service & Escalations
• Risk & Control Governance
• Stakeholder Coordination & Coverage

Preferred

Exposure to blockchain/on-chain transactions, custody/wallet concepts, and crypto data structures.

Experience with Salesforce case management; knowledge of Power BI/Alteryx for process insight/automation (a plus).

Background in Trade Support disciplines (e.g., trade adjustments, reconciliations, money movement, and outage support).

Required Skills

Bachelor's degree (Finance, Business, Operations, or related) or equivalent practical experience.

1-3 years in trade support, operations, or reconciliation (crypto, FX, listed derivatives, or securities).

Strong analytical skills with a controls mindset; demonstrated ability to investigate breaks and resolve exceptions under time pressure.

Clear written/verbal communication; comfort engaging cross-functional teams and documenting outcomes.

Proficiency in Excel and case/ticketing tools; familiarity with vendor portals and operational reporting.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).