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Customer Service Executive
Respond promptly to diverse customer inquiries across multiple communication channels
San Juan del Río, Querétaro, Mexico
Entry Level
2 days ago
Morgan Advanced Materials
A global manufacturer specializing in advanced materials and products for applications in industries such as healthcare, energy, electronics, and transportation.
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Customer Service Executive
Responsible for delivering exceptional customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction across various communication channels.
Key Responsibilities
- Respond to customer queries via phone, email, chat, or in person.
- Handle customer complaints professionally and provide timely resolutions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal departments to resolve complex issues.
- Follow up with customers to ensure their issues are fully resolved.
- Identify opportunities to improve customer service processes and contribute to team goals.
Required Skills and Qualifications
- Excellent verbal and written communication skills in English (C1)
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and manage time effectively.
- Proficiency in customer service software
- Empathy, patience, and a customer-first attitude.
- Previous experience in customer service or a related field.
- Familiarity with CRM systems and support tools.
About Morgan Advanced Materials
A global manufacturer specializing in advanced materials and products for applications in industries such as healthcare, energy, electronics, and transportation.