Technical Operations Manager

Technical Operations Manager

Thank you for considering the Technical Operations Manager role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow. The company is behind some of the biggest kids' entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits.

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. By bringing together elite talent operating at the intersection of content, community, and commerce, it helps to position leading entertainment businesses for accelerated, sustainable growth in the current market and beyond.

London, Camden | Office based | Benefits including Free Private Healthcare, Enhanced Maternity and Paternity leave, matched 5% pension scheme, free yoga/fitness wellbeing classes, free weekly lunch and Friday drinks @ 4pm

The Role

This role is the point person for the optimisation of workflows and adoption of new technology across the Studio Department. It requires deep technical understanding, creative problem solving skills, thorough production workflow knowledge and an ability to educate and engage other teams on how to improve their processes.

This role liaises with multiple teams and departments including Post Production, QC, Localisation, Operations, Production, Creative, Brand and Distribution.

The ideal candidate will have a wide and deep repository of knowledge, a thirst to learn more and an ability to apply new solutions and tech in a creative and fast paced environment.

Responsibilities

Workflow & Pipeline Orchestration

Streamline and optimise end-to-end content workflows across animation and live action. Standardise processes for production, post-production, localisation, QC, and distribution to multi-platform audiences. Implement structured pipelines for multi-territory, multi-language, and multi-platform deliverables.

AI Integration

Identify, test, and scale AI/ML tools for content creation, QC, metadata enrichment, captioning, localisation, personalisation, traffic scheduling, and content discovery.

Cloud Infrastructure Management

Collaborate with IT/DevOps to ensure scalable storage, rendering, archiving, and distribution workflows. Maintain and optimise hybrid cloud/on-prem media pipelines. Oversee API integrations, metadata schemas, and tool interoperability across platforms.

Vendor & Partner Integration

Onboard, manage, and evaluate external vendors, including animation studios, QC facilities, dubbing/localisation vendors, AI vendors, and cloud partners. Standardise vendor workflows and ensure compliance with delivery requirements and metadata standards.

Metrics, Reporting & Continuous Improvement

Define and monitor KPIs for workflow efficiency, AI adoption, content quality, and vendor performance. Lead continuous improvement initiatives, identifying bottlenecks and implementing scalable solutions.

Ideal Background and Experience

Candidates for this role must possess a minimum of 3-5 years of experience in technical operations, post-production, or media distribution. Experience working with cloud-based media workflows and AI-assisted tools is highly desirable, as is familiarity with international content delivery, encompassing various languages, territories, and platforms.

Essential Skills

• Comprehensive understanding of production workflows across animation and live action
• Thorough knowledge of media production tools, ideally including Adobe Cloud, Pro Tools and Da Vinci Resolve
• Experience of applying new and emerging software and hardware to existing production processes
• Problem-solving, deadline management, cross-functional coordination, proactive risk flagging
• Stakeholder management, communication, documentation, and contract adherence
• Policy enforcement, quality assurance, attention to detail, rigorous methodology
• Strategic planning, innovation adoption, and long-term vision