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Brokerage Services Support Specialist

Assist international clients with onboarding and technical support for trading accounts
Kuala Lumpur, Kuala Lumpur, Malaysia
Entry Level
yesterday
Moomoo

Moomoo

An online trading platform offering commission-free trading and investment services in stocks, options, and ETFs.

Brokerage Services Support Specialist

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

Responsibilities include:

  • Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
  • Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
  • Assist customers/clients with trading account registration, onboarding and verification processes.
  • Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
  • Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
  • Responsible for proper recording, filing and organizing of customer feedback and suggestions.
  • Contribute to the development of customer service processes, knowledge bases, and training materials.
  • Perform with other ad-hoc duties as per assigned from time to time.
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Brokerage Services Support Specialist
Kuala Lumpur, Kuala Lumpur, Malaysia
Support
About Moomoo
An online trading platform offering commission-free trading and investment services in stocks, options, and ETFs.