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Brokerage Services Support Specialist

Assist international clients with onboarding and technical support for trading accounts
Kuala Lumpur, Kuala Lumpur, Malaysia
Entry Level
3 weeks ago
Moomoo

Moomoo

An online trading platform offering commission-free trading and investment services in stocks, options, and ETFs.

Brokerage Services Support Specialist

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

Responsibilities include:

  • Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
  • Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
  • Assist customers/clients with trading account registration, onboarding and verification processes.
  • Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
  • Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
  • Responsible for proper recording, filing and organizing of customer feedback and suggestions.
  • Contribute to the development of customer service processes, knowledge bases, and training materials.
  • Perform with other ad-hoc duties as per assigned from time to time.
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Brokerage Services Support Specialist
Kuala Lumpur, Kuala Lumpur, Malaysia
Support
About Moomoo
An online trading platform offering commission-free trading and investment services in stocks, options, and ETFs.