Principal Engineer (post - purchase)

Principal Engineer (Post-Purchase)

MOO set out to shake up the world of print back in 2006. And we've come a long way since. Today we're a 400+ strong team who create print and digital products for companies of all sizes – from Google and Airbnb to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you'll find us in Boston, MA, Denver, CO, and East Providence, RI.

We're making new and exciting things – and we could really do with your help.

MOO's Post-Purchase domain spans the physical and digital worlds: order orchestration, manufacturing, fulfillment, shipping, and customer support tooling. As we scale, we're consolidating tooling for CS and Ops, improving data visibility across the order journey, integrating new carriers, and increasing throughput in manufacturing while protecting customer experience and margin. You'll partner closely with Nexus and Forge teams to deliver a coherent, scalable architecture and unblock cross-team delivery.

We are looking for someone who is able to work 2-3 days a week out of our East Providence office, with potential occasional travel to London to work with our engineering team who are largely based in the UK.

The Role

• Bring deep technical leadership to the Post-Purchase area, owning the end-to-end architectural direction and enabling multiple teams to move quickly and efficiently.
• Balance essential scaling of today's systems with an iterative migration away from legacy components.
• Define contracts, events, and guardrails that make our ecosystem observable, resilient, and cost-efficient, and translate operational requirements from Ops and CS into pragmatic platform improvements.
• Work with our engineering team who are based in the UK, while supporting our stakeholders on-site at our manufacturing facility and office in East Providence, Rhode Island.

Responsibilities

• Domain leadership and technical strategy: Work with other leaders in Post-Purchase to define the architectural roadmap across manufacturing (IMFG, Tulip apps), fulfillment, shipping, and CS tooling.
• Scale, reliability, and delivery: Lead cross-team initiatives that increase throughput and reduce cost-to-serve. Improve observability and operability across the flow from "buy" to "delivered," reducing WISMO and manual interventions.
• Data and tooling coherence: Assist in enabling a 360° order view and actioning capabilities for CS and Ops by standardizing data pipelines and surfacing the right aggregates in Backstage and related tools.
• Governance, facilitation, and mentorship: Mentor Staff and Senior Engineers across Nexus and Forge, facilitate design reviews and workshops, resolve technical conflicts, and align stakeholders on pragmatic, high-impact solutions.

About You

• Proven track record shaping architecture and delivery for complex post-purchase/manufacturing or adjacent domains at scale: order orchestration, manufacturing/fulfillment, shipping, returns, and CS tooling.
• Expert at designing service and event contracts, data flows, and reliability patterns that enable multiple teams to ship safely and quickly.
• Skilled facilitator who can align Ops, CS, Product, and Engineering, resolve technical disagreement, and translate architecture into measurable business impact. Comfortable working with remote teams across different time zones.
• Comfortable balancing migration with tactical scaling work in live systems.

Nice To Haves

• Experience with manufacturing execution systems, batching and scheduling algorithms, and warehouse/dispatch integrations.
• Prior work migrating e-commerce platforms and improving CS agent experience through unified data and actioning.

Outcomes You Will Drive

• Reliability and flow: uptime and lead-time accuracy across post-purchase stages.
• Faster and cheaper dispatch through automated carrier integrations and improved lead-time logic.
• Higher manufacturing throughput via robust batching, scheduling, and performance improvements in IMFG and Tulip apps.
• Coherent post-purchase architecture and data model that accelerates migration while stabilizing today's operations.

What's it like to work at MOO?

MOO's the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognizing the importance of a healthy work/life balance.

That's why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week. Because when you feel good, your work does too.

Diversity Statement

We are working hard to create a representative, inclusive, and super-friendly team, because we know that different experiences, perspectives, and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn't discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status, or any other protected class.

As a design and technology company, we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful, and highly empowered organization that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we'd like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won't in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.