Senior Techops Support Specialist

Senior TechOps Support Specialist

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK. Our UK customers can also save, invest, and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo.

London | £57,000 - £70,000 + Benefits

Our TechOps Support team is the heart of Monzo, ensuring that every Monzonaut has the tools and support they need to do their best work. As the friendly face of this team, our TechOps Support specialists are often the first point of contact for anyone needing help, whether it's fixing a technical problem, setting up a new device, or getting a quick answer. We're focused on providing a positive and empathetic experience with every interaction, building trust and making sure everyone feels heard and supported. We don't just solve problems - we build a foundation of reliability and excellence that enables the entire company to thrive.

You'll be an experienced technically minded person, a mentor, a project owner, and the go-to specialist for all things TechOps Support.

You'll play a key role by…

• Supporting our Monzonauts - ranging from in person out of our offices or remotely
• Support the team with computer onboarding sessions for our new Monzonauts
• Acting as a point of escalation for complex incidents, providing clear communication and fast resolution
• Owning technical standards for device management and SaaS administration, ensuring quality, scalability, and compliance.
• Shaping proposals and influencing our approach to security, tooling, and onboarding at scale.
• Mentoring and guiding TechOps specialists, sharing knowledge and setting best practices.
• Researching and introducing new technologies and processes that improve the way Monzo works.
• Balancing hands-on technical work with strategic initiatives that drive our tools, practices, and services forward.

We'd love to hear from you if…

• You have deep experience managing macOS and SaaS platforms at scale, including tools like Slack, Okta, Google Workspace, Notion, and Jamf MDM.
• You are confident in leading large projects and coordinating with multiple stakeholders.
• You have experience running incident response and post-incident reviews.
• You can mentor and coach others and are motivated to raise the standard of the team.
• You can research and introduce new technologies to solve complex, cross-functional problems.
• You have a track record of delivering improvements in scalability and resilience for internal IT environments.
• You are able to join our out of hours on call rota, for outside of business hours response (this comes with additional compensation)

Some nice to haves are…

• You're familiar with compliance and security standards for SaaS and endpoint management.
• You have experience automating common tasks with code, APIs, or scripting languages.

Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you!

What's in it for you

£57,000 - £70,000 salary range share options.

This role is based in our London office, you'd be expected to work from the London office at least 4 times a week, supporting our teams on site. There is the option to work from home when you need to, but this is not a remote position.

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

Plus lots more!

The application journey has 3 key steps

• Recruiter call
• 30-minute interview with the hiring manager
• 2 hours of technical and behavioural interviews

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.