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CRM and Engagement Marketing Director - Remote Eligible

Develop a cutting-edge customer engagement strategy powered by engagement tech.
LondonRemote
Senior
Dependent on experience + benefits
1 month ago

✨ About The Role

Responsible for leading the CRM team and developing and executing the company's CRM strategy Work closely with various teams to ensure excellent customer interactions via all marketing touchpoints Create and implement robust systems and processes to track CRM KPIs and improve customer experience Manage partner relationships and stay up-to-date on the latest CRM trends and technologies Lead, nurture, and grow the CRM team to maintain a high-performing and happy team
Proven experience at the director level in customer relationship marketing, preferably within the fintech or financial services industry Strong analytical skills with a focus on understanding customer behavior and utilizing data-driven insights Innovative leadership approach with a track record of nurturing talent within CRM teams Comfortable working with metrics and data to drive engagement, retention, and product usage Experience collaborating with product teams and working at scale with millions of customers
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CRM and Engagement Marketing Director - Remote Eligible
LondonRemote
Dependent on experience + benefits
Marketing
About Monzo Bank
A bank as smart as your phone.