Sr. Services Solution Architect

Sr. Services Solutions Architect

The Sr. Services Solutions Architect is a customer-facing technology leader who drives technical strategy and managed services engagements for enterprise clients. As part of Oracle's Customer Success Services (CSS) Field CTO team, the Sr. Services Solutions Architect plays a pivotal role in delivering strategic advisory and technology architecture design. Partnering with both customers and internal teams, this role ensures that clients are able to leverage CSS' technical expertise and managed services offerings to solve complex business challenges and accelerate digital transformation. This role blends deep technical knowledge with consulting excellence, influencing and shaping the technical vision of enterprise clients while ensuring alignment with the company's capabilities.

Key Responsibilities

1. Serve as a strategic advisor to clients, leading technical discovery sessions to understand their business needs, IT landscapes, and long-term goals.

2. Provide managed services solution, offering expert guidance in designing and optimizing technology solutions.

3. Conduct in-depth assessments and craft tailored technology strategies that drive innovation and operational efficiency for clients.

4. Advise on best practices, IT architectures, and modernization efforts, aligning recommendations with clients' business outcomes through managed services.

5. Lead the design of scalable, robust services solution tailored to meet the specific needs of enterprise clients across Oracle Cloud (IaaS, PaaS, and SaaS) and AI technology.

6. Translate customer challenges into actionable technology solutions and/or roadmaps, leveraging the CSS' managed services offerings, frameworks, and methodologies.

7. Oversee the technical architecture of complex, multi-phase projects, ensuring they meet clients' operational goals and align with industry standards.

8. Work closely with internal teams (sales, product, and engineering) to ensure seamless execution and delivery of client engagements.

9. Collaborate closely with sales and product teams to support pre-sales services activities by offering technical expertise, contributing to proposals, and presenting managed services solutions to clients.

10. Participate in crafting detailed Statements of Work (SOW) and lead the development of technical scopes for client engagements.

11. Work with account teams to identify upsell and cross-sell opportunities by understanding client pain points and recommending additional services and solutions.

12. Serve as a key member of client pursuit teams, helping to close deals by providing credible technical consulting and architecture validation.

13. Act as a thought leader and subject matter expert in cloud professional services, participating in speaking engagements, webinars, and conferences to elevate the company's profile.

14. Author case studies and content to highlight successful engagements and provide insights into emerging technology trends.

15. Stay current with emerging technology trends and best practices, and continuously update internal teams and clients on advancements that impact their industries.

16. Partner with the managed services delivery teams to ensure smooth transitions from sales to delivery, and oversee the successful deployment of solutions.

17. Engage with clients post-delivery, offering ongoing advisory services to optimize the adoption (continuous innovation) of deployed solutions.

18. Build long-term relationships with clients by consistently delivering value and demonstrating a deep understanding of their business and technology needs.

Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree is a plus.

Experience:

15+ years of experience in technology consulting, solution architecture, and/or managed services leadership.

Proven track record of delivering complex technical solutions and implementation with a focus on large-scale enterprise environments for Procurement, Supply Chain, Human Capital Management, and/or Corporate Finance.

Extensive experience working with cloud platforms, software development, IT infrastructure, and emerging technologies (e.g., AI, machine learning, cybersecurity).

Skills

Strong consulting background, with the ability to manage multiple client engagements, deliver value, and build lasting relationships.

Excellent communication and presentation skills, simplifying complex technical concepts for C-level executives and non-technical stakeholders.

Expertise in crafting detailed technical architectures, and services solutions that address business challenges.

Ability to balance strategic thinking with hands-on technical problem-solving.

Strong business acumen, with a deep understanding of how technology can impact business outcomes.

Key Attributes

Client-Centric Mindset: Passionate about delivering value to clients through technology and able to build trusted, long-term relationships.

Strategic Thinking: Ability to see the big picture and align technical strategies with business goals while delivering tangible results.

Leadership: Capable of influencing both internal teams and clients, providing leadership in technical execution and strategic alignment.

Adaptability: Able to thrive in dynamic, fast-paced environments, and capable of managing diverse customer needs.

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only.