Social Services Care Manager (.9 FTE)

Social Services Care Manager

You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region. We look forward to meeting you.

Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic and how we are recognized nationally for our exceptional quality.

Your Benefits: We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including medical, dental, vision, 403(b) retirement plan with employer matching, defined contribution pension plan, paid time off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.

Magnet: Commitment to Nursing Excellence: Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Social Services Care Manager (.9 FTE) Billings Clinic (Billings Clinic Main Campus) req10988

Shift: Day, Evening, Weekends

Schedule: 8-8:30, 3 shifts a week

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 0.90 = 72 hours every two weeks (Non-Exempt)

Starting Wage DOE: CUSTOM.POSTING.WAGE

Under the direction of department leadership, social service care manager staff provide services consisting of comprehensive case management, care coordination, continuing care services, and clinical social work services including crisis intervention and emotional support within the professional's defined scope of practice. In addition, the social services care manager is responsible for providing education addressing physical, psychosocial, financial, environmental, and other needs of patients and families and/or significant others. The social services care manager is part of an interdisciplinary team who promotes health and address medical and non-medical barriers.

Essential Job Functions

1. Advocates for and assists the patient as they move across the care continuum
2. Treats all patients with compassion and respects individual rights to self-determination
3. Priority 1: Reviews New Patients for Psychosocial Needs
4. Reviews Cerner census and ensures all patients are accounted for on assigned floor
5. Meets with unit assigned RN Care Manager at the beginning of every shift to determine which patients have complex psychosocial needs requiring social work assessment and discharge planning interventions
6. Collaborates with RN Care Manager to evaluate patients with psychosocial needs, including but not limited to, patients with the following needs:
7. Psychosocial Assessment
8. Crisis intervention/Trauma
9. Adjustment to illness/new diagnosis
10. Grief & bereavement, end-of-life concerns
11. Chronic substance abuse (assessment and referral)
12. Abuse and/or neglect (consultation)
13. Sexual assault
14. Advance Directives
15. Self-pay
16. Competency concerns
17. Homeless/Unsafe discharge
18. Guardianship/Adoption
19. Mental health/behavioral issues
20. Patients admitted from Skilled Nursing Facilities or Alternative Living Facilities
21. The Pediatrics, Family Birth Center, and NICU and/or baby issues
22. Identifies patients and families needing support for emotional, social, and financial consequences of illness and/or disabilities
23. Accesses and mobilizes family and/or community resources to meet identified needs
24. Collaborates with the Palliative Care Team related to treatment, end-of-life decisions, and bereavement
25. Educates and communicates with multi-disciplinary team on any social, emotional, cultural, environmental, economic, and/or supportive care needs for targeted patients
26. Priority 2: Initiates and Coordinates Discharge Planning for Assigned Patients
27. Collaborates with RN Care Managers for r