Senior Service Solution Architect, CSS Global Cloud Solutions

Oracle Cloud Success Services Architect

This person will play a crucial role in developing service innovation, optimizing processes, and delivering insights that empower the organization to make informed, data-driven decisions. They are passionate about cloud enterprise architecture and are collaborative and driven to apply their technical skills to real-world applications. This role will contribute to portfolio management and business development of Oracle Customer Success Services offerings for our customers that feature the latest Oracle technologies and capabilities. The architect will ensure that all deployments adhere to security, compliance, and cost optimization best practices for each hyperscaler.

Qualifications:

Bachelor's or Master's degree in Computer Science, Data Science, Mathematics, Engineering or related field required; Ph.D. preferred. Multiple cloud certifications such as Oracle Certifications: OCI Associate Architect, OCI Architect Professional; AWS Certifications: AWS Solutions Architect, AWS Security Specialist, Microsoft Certifications: Azure Security Engineer, Associate, Azure Solutions Architect, Google Certifications: GCP Cloud Architect Certification. Certification as TOGAF and/or Zachman Enterprise Architect preferred.

Experience:

15+ years in IT services, including significant direct experience in customer facing and service management. Proficient with cloud platforms (OCI, GCP, Azure, AWS) and environments on-Premise for Enterprise application operations. Hands-on experience architecting, deploying, and managing enterprise workloads and data migrations on at least two major hyperscaler platforms (AWS, Azure, GCP). Familiarity with natural language processing (NLP), computer vision, and deep learning. Prior experience deploying and maintaining AI models in production environments. Commercial constructs and contract management, including construction of TCO analyses and pricing for complex service offers. Large scale IT project and program management, including major transformation, migration, and solution deployment projects. Strong analytical and problem-solving abilities to translate business problems into technical requirements. Excellent written and verbal communication capability to convey complex concepts to both technical and non-technical audiences.

Skills:

Deep expertise with infrastructure-as-code and automation for hyperscalers (CloudFormation for AWS, ARM/Bicep for Azure, Deployment Manager for GCP, and cloud-agnostic tools like Ansible or Terraform). Familiarity with hyperscaler-native monitoring/logging tools: OCI OEM and O&M, AWS CloudWatch, Azure Monitor, GCP Operations Suite and cloud agnostic tools like Prometheus, Grafana or Kibana. Proficiency with subnets, route tables, gateways, DNS, load balancers, firewalls, VPNs. Cloud Networking: VPCs, VCNs, WAN connectivity, Fastconnect (OCI), ExpressRoute (Azure), Direct Connect (AWS), Cloud Interconnect (GCP). Hybrid Security: OCI Vault (Oracle), Key Vault (Azure), KMS (AWS/GCP), and cross-cloud identity (OCI IAM, Azure AD, AWS IAM, Google Workspaces). Ability to analyze and optimize cloud resource allocation, selection of instance types, and storage tiers to balance performance, HA, Business Continuity, and cost in hyperscaler environments. Proficient in handling large datasets, data structures and algorithms for machine learning workflows. Comprehensive predictive, diagnostic and prescriptive analytics skills and usage of relevant tools. Language fluency in Python, R, SQL, Java, Langchain. TensorFlow, PyTorch, and GenAI Frameworks like Autogen. MLOps practices requiring projects, model deployments, data science SDKs, Jupyterlab notebooks. Understanding of ethical AI and responsible AI practices.

Responsibilities:

Key Responsibilities As a technical individual contributor, this role will provide leadership across the CSS organization and throughout Oracle by demonstrating domain expertise in:

1. Solution Development: Design, develop, and implement data layer architectures, Oracle applications, and AI systems to solve specific business problems and improve workflows. Architect scalable, secure, and automated solutions targeting multicloud and hybrid-cloud environments, ensuring interoperability among Oracle Cloud, AWS, Azure, and GCP ecosystems.
2. Service Design: Build repeatable offerings for global customers with mission-critical estates in multicloud enterprise environments. Incubate services from Oracle and partners in prototypes, demos, and package for delivery-ready implementations. Leverage native services (e.g., AWS Lambda, Azure Functions, GCP Cloud Run) and infrastructure-as-code for automated, cloud-agnostic deployments.
3. Deployment and Automation: Lead the end-to-end deployment of modern applications and workloads using CI/CD and DevOps methodologies, utilizing industry-standard tools and native pipelines available in AWS (CodePipeline), Azure DevOps, and GCP Cloud Build.
4. Cloud Governance & Security: Ensure robust multi-cloud security by implementing Identity and Access Management, network segmentation, encryption, key management, and compliance mapping specific to each hyperscaler. Conduct regular assessments for adherence to regulatory standards (GDPR, HIPAA, PCI, SOC 2, etc.).
5. Cost Management and Optimization: Design and implement cost-effective architecture, recommending and applying tools and best practices for budgeting, monitoring, and optimizing cloud spend across hyperscalers.
6. Data Processing: Collect, preprocess, and analyze large datasets to support data pipelines. This may include data cleaning, transformation, and augmentation. Leverage (and integrate between) managed data services such as AWS RDS, Azure SQL Database, GCP BigQuery, and cloud-native storage, ensuring high availability and disaster recovery.
7. Collaboration: Work closely with cross-functional teams, including architects, developers, software engineers, and business stakeholders, to define project goals and deliver AI solutions that meet organizational needs. Liaise with hyperscaler customer engineering and support organizations as appropriate.
8. Documentation and Reporting: Document model design, methodologies, and results. Report findings and progress to technical and non-technical stakeholders. Exercise comportment with extremely strong customer-facing presentation and interaction skills at executive management and C-Level. Develop and maintain architecture blueprints, sales guides, and presales best practices for multicloud operations.
9. Deployment and Maintenance: Deploy services in prototypes, pilots, and production environments and continuously monitor with native monitoring and logging tools like OCI Cloud Guard, AWS CloudWatch, Azure Monitor, and GCP Operations Suite for proactive incident detection and response.

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only.

US: Hiring Range in USD from $52.16 to $95.91 per hour; from: $108,500 to $199,500 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 65/35 - 80/20. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC5

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