Office Manager / Customer Service Representative

We are a dynamic and creative signs and graphics shop dedicated to delivering high-quality visual solutions to our clients. Our team thrives on collaboration, innovation, and excellent customer service. We're looking for someone who can help us grow by improving our front-end operations and customer experience.

Job Summary

We are seeking a highly organized and personable Office Manager/Customer Service Representative to be the face of our shop. This role is ideal for someone who excels in customer interaction, enjoys creating and refining procedures, and can help streamline scheduling and front-end operations. While experience in graphics and design is a plus, it is not required.

Key Responsibilities

Greet and assist customers in person, over the phone, and via email
Manage scheduling of jobs and appointments
Develop and implement front-end procedures to improve workflow
Maintain organized records of customer orders and communications
Coordinate with the production team to ensure timely delivery of projects
Handle basic administrative tasks such as invoicing, filing, and supply ordering
Support the team with project tracking and customer follow-ups

Qualifications

Strong customer service and interpersonal skills
Excellent organizational and time management abilities
Proficient in office software (e.g., Microsoft Office, Google Workspace)
Ability to multitask and prioritize in a fast-paced environment
Experience in an office management or administrative role preferred
Familiarity with scheduling tools or CRM systems is a plus

Preferred Traits

Friendly, professional demeanor
Self-starter with a proactive mindset
Detail-oriented and process-driven
Comfortable working in a creative environment

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Office Manager/customer Service Representative

Montana Staffing

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