Medical Support Assistant (medical Receptionist)

Medical Support Assistant

Ansible Government Solutions, LLC is currently recruiting Medical Support Assistants to support the Montana VA Health Care System, locations including:

Fort Harrison VAMC – 3687 Veterans Drive, Fort Harrison, MT 59636

Helena POM (non-clinical) – 2869 N Montana Ave, Helena, MT 59601

Helena VA Sleep Center – 2271 Deerfield Ln, Helena, MT 59601

Working hours are Mon-Fri, 8am-4:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

Ansible Government Solutions, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.

Responsibilities

Scheduling and coordinating appointments per VHA Directives 1230 and 1232

Using VA systems: VistA, CPRS, CTM, HSRM, PPMS, EPSI, Cisco Call Center, etc.

Validating and updating patient demographic information

Processing community care consults and integrating records into CPRS/VistA

Answering and responding to phone calls professionally and promptly

Performing appointment tracking, pre/post appointment contacts

Providing customer service to patients, families, VA staff, and providers

Supporting patient aligned care teams and VetLink check-in systems

Monitoring and resolving scheduling issues and patient communications

Ensuring compliance with VA scheduling policies and performance standards

Participating in team huddles and maintaining efficient workflow

Handling correspondence and updating no-shows and clinic status

Completing mandatory scheduling and compliance training

Maintaining privacy, HIPAA, and IT security standards

Participating in quality assurance and performance monitoring

Qualifications

Citizen of the United States of America.

High school diploma or GED.

Ability to speak clearly, hear and write English.

Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.

No health restrictions affecting job performance.

Basic medical terminology.

Minimum 6 months of customer service experience.

No sponsorship available

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.