IT Systems Support - 2

IT Systems Support -2

The Montana Department of Livestock is searching for an IT Professional to join the team. Job overview: Due to the small size of the agency, the IT Systems Support 2 position is responsible for a wide range of services from providing front line technical assistance to escalated upper tier issues for IT related systems and tools for the Department of Livestock. This position and the included duties and responsibilities are critical in facilitating an innovative, stable, accurate, and efficient technology environment. This position provides customers with full service (basic to advanced), technical support for software, hardware, system access, and other technology-based systems and tools used within the agency. This includes troubleshooting software applications or hardware issues when problems occur by conducting research, working with vendors, working with the State Information Technology Services Division (SITSD), or working within a team to identify solutions, provide recommendations, and assisting in the implementation of the chosen solutions. This position will manage assigned IT systems utilized by the Department of Livestock employees to perform their job functions including but not limited to: applications, software, computer systems, mobile devices, network tools and features, security tools and features, and other IT systems. This work may include scheduling, conducting, and coordinating computer software or hardware installation and configuration, customization of new or existing software or hardware, and maintaining or patching of existing IT Systems.

Essential functions (major duties or responsibilities): Assists customers and users with computer or technology-related problems. Troubleshoots and resolves technical issues and assists with computer testing. Answers questions and trains users about computer processes and procedures. Maintains records of technical issues, customer problems, and actions taken to resolve problems. Resolves technical support issues for non-technical users. Sets up hardware and software for users. Provides training to users for software programs and peripheral hardware such as printers or other equipment. Performs routine maintenance tasks. Tests and evaluates existing networks, applications or computer systems. Routinely conducts research to identify and implement solutions for technical problems where the cause is not a known issue. Tracks and reports recurring technical issues requiring system modification to IT system administrators, analysts or managers for resolution. Responds directly to escalated customer issues that IT Systems Support from lower levels cannot resolve. Provides specialized support functions.

Physical and environmental demands: Duties of the incumbent require physical activity in the form of bending, stooping, lifting, moving throughout the department, and working in confined areas where electronic equipment is located. The incumbent needs to be able to move equipment weighing up to 50 pounds between offices. May be required to work more than 8 hours per day working with a computer and occasionally may be required to work more than 40 hours in a work week. May be required to work weekends or after hours or on-call to perform system upgrades or changes and respond to issues. Travel is minimal in this position up to 5% of the time. The incumbent in this position must maintain a good attendance record to be successful and a majority of this work will be conducted from the Helena Office in order to effectively provide needed customer services. This position does however, qualify for 1-2 days of telework upon supervisor approval and after an established training period.

Knowledge, skills, and abilities (behaviors) required for the first day of work: A strong customer service focus, with ability to maintain positive working relationships. Knowledge of information processes and network technologies, including the various hardware platforms, software applications (both server and workstation), hardware and software configurations, peripherals, and troubleshooting and diagnostics tools and techniques. Knowledge of the following hardware: computers, servers, printers, mobile devices, and other department-supported hardware as implemented. Knowledge of the following software: Microsoft Active Directory, Microsoft Windows, Group Policy Management, Microsoft Office (Word, Excel, Outlook, etc.). Knowledge of the following software: Microsoft Server, Microsoft PowerShell, security software and tools, and other department supported software as implemented. Ability to function effectively as a member of a team and independently. Ability to effectively communicate complex concepts in one-on-one and teaching situations. Ability to write clear and usable instructions for both technical and non-technical audiences. Ability to prioritize tasks and manage multiple projects to meet deadlines while maintaining consistently high levels of product quality. Ability to apply innovative thinking in conjunction with an understanding of emerging technologies to address the needs and problems of end users and customers. Strong aptitude for learning new skills, adapting to new technologies, and implementing new methodologies.

Now... if you feel this job is for you, here are the reasons to work for the Montana Department of Livestock: Our work matters! We are proud of the work we do, to find out more about the Department of Livestock visit our website at Liv.mt.gov. Your total rewards package as a State of Montana employee: When you work for the State of Montana, the compensation for your hard work is more than just a paycheck. Our robust total rewards package invests in your long-term well-being and success. Other benefits include: Health coverage: Comprehensive health, dental, vision, life insurance coverage, flexible spending accounts, and EAP. Retirement: Choice between two retirement plans with a strong employer contribution (8.73% - 9.07% of your annual salary). Work/Life Balance: A combination of 38 paid days off a year (vacation, sick leave, and holidays). Partial telework or hybrid schedules may be available. Career growth: Significant opportunities for career progression, training, and professional development. Financial benefits: Eligibility for Public Service Loan Forgiveness (PSLF) and potential longevity raises with continuous service. On-site benefits: Free telehealth and access to free employee medical clinics through our medical plan. This position may be eligible for a statutory base pay increase effective on July 1, 2026.

Why Montana? Work hard. Play harder: Montana consistently ranks as a premier place to live, offering a perfect blend of a friendly, vibrant small-town atmosphere and unparalleled access to the Rocky Mountains and world-class outdoor recreation (skiing, hiking, fishing, and more). If you seek a professional challenge alongside an exceptional quality of life, this is your chance. Minimum qualifications – (required education and experience): Associate degree in information technology or related field. Three years of experience working on a help desk or in a helpdesk support role. Other combinations of education and experience may be substituted and will be evaluated on an individual basis. Preferred qualifications: Prior work with the State of Montana providing IT services.