Human Factor Engineer II - Columbia Falls

Human Factor Engineer II

This position requires that you must be a US Citizen for consideration and meet all Federal Contractor employee requirements. Nomad GCS does not support the H1B Visa for this position. Position: Human Factor Engineer II Division: Innovative Solutions Group Department: Human Factor Engineering Status: Full-Time

Overview: Nomad Global Communications Solutions is a leading provider of communication and response products serving a wide variety of customers. Our purpose is to be the solution when every minute matters. We seek a candidate that is self-inspired to learn and demonstrates a high degree of customer service while positively contributing to our team. The Level II Human Factor Engineer is responsible for delivering high-quality human factor engineering solutions aligned with defined scope, schedule, and technical requirements. This role applies established human factor principles, standards, and methods to support the design, development, and validation of Nomad's products and systems.

Organizational Structure: Engineering is organized into Teams and Disciplines within the Innovative Solutions Division. The Human Factor Engineering discipline supports all Innovative Solutions Teams and ensures cross-discipline technical integrity.

Teams:

• Team 1 – Standards and Modularity: Builds and maintains engineering standards, modules, templates, and rules enabling repeatability and scale.
• Team 2 – Design: Executes project-level engineering using established standards and less complex custom configurations.
• Team 3 – Advanced: Develops novel systems and resolves first-of-kind engineering challenges.
• Team 4 – Manufacturing & Industrial Engineering: Ensures manufacturability, safety, engineering intent, efficiency, and continuous improvement throughout Production.

Disciplines:

• Manufacturing Engineering
• Electrical Engineering
• IT Engineering
• Human Factor Engineering (where this position resides)
• Software Engineering

The Level II Human Factor Engineer operates within the Human Factor Engineering discipline and collaborates closely with all Teams and Disciplines.

Responsibilities:

• Human Factor Delivery & Innovation: Deliver high-quality Human Factor solutions aligned with project scope, schedule, and customer expectations while proposing and implementing new HF concepts, processes, and tools across products and programs.
• Technical Authority & Standards Ownership: Serve as the technical authority for Human Factor engineering and own HF standards and methods for ergonomics, workflows, safety logic, interlocks, alarms, interfaces, and serviceability.
• System-Level HF Accountability: Own the Human Factor aspects of system design for the connected mobile operation center, ensuring solutions are safe, intuitive, ergonomic, durable, and maintainable.
• Cross-Discipline Integration: Ensure clean human-machine integration with Mechanical, Electrical, IT, and Software Engineering requirements and overall system architecture.
• Design Review & Corrective Action: Identify usability, ergonomic, and human-system integration risks and require design changes when Human Factor, safety, or workflow standards are not met.
• User Interface Leadership: Guide Human Factor aspects of user interfaces across tablets, touchscreens, control panels, and dashboards to simplify workflows and reduce error.
• Testing & Reliability Support: Incorporate Human Factor into test planning and execution, contributing to reliability, environmental, and system-level testing activities.
• Operational & Field Collaboration: Partner with Quality, Production, and Field/Service teams to diagnose operator issues, incorporate lessons learned, and drive corrective actions into designs and standards.
• Continuous Improvement: Apply established Human Factor engineering methods with minimal supervision and continuously improve HF processes, tools, and best practices.
• Professional Conduct & Values: Model and reinforce Nomad Core Values through professional behavior, collaboration, and accountability in daily operations.

Team Collaboration:

• Support Team 1 in developing and maintaining Human Factor standards, modularity rules, templates, libraries, and peer-review checklists.
• Review and evaluate product proposals from both internal and external customers to determine feasibility, producibility, cost, delivery time, and production time.
• Discuss proposals with customer representatives, engineers, NTC team members, and other personnel.
• Formulate straightforward conceptual designs based on proposals to meet customer requirements.
• Create, prepare, and write systematic documentation needed to support, reproduce, and troubleshoot issues with each respective product.
• Support Team 2 by ensuring new engineers are trained in Human Factor standards, design methods, and correct application of HF modules.
• Own the NTC hardware configuration process, including: Embedded software for micro-controlled hardware (Modules) and sensors; Software for Control Systems (Central Node), tablets, and screens; Software and system architecture for Content Delivery and Distribution systems, including but not limited to Encoders and CDNs; Software/communication libraries and protocols for communication between Modules, Central Nodes, Sensors, and third-party control systems.
• Assemble and modify existing equipment and software to meet special needs.
• Test configured hardware on NTC test boards and/or environmental testing platforms.
• Verify software performance against specifications and requirements; analyze and record test data.
• Attend meetings regarding upcoming builds, take meaningful notes, and actively participate: Proposal Reviews; Sales/Project Management Kickoffs; SPN reviews, Initial Design Reviews (IDR), and Executive Design Reviews (EDR); and Actively participate in Executive Reviews and document any findings.
• Submit Bills of Materials (BOMs) based on the project requirements in a timely fashion and track status.
• Support Team 3 by reviewing and contributing to first-of-kind engineering solutions, ensuring safety, usability, and system-level human-machine behavior are sound.
• Lead research, design, and integration of new and enhanced systems—including automation, sensors, communications, user interfaces, vehicle data, and security—to improve usability, performance, safety, and operational efficiency based on customer and operator needs.
• Drive system reliability improvements through comprehensive testing and lifecycle validation while evaluating and applying emerging technologies (e.g., robotics, computer vision, machine learning, AR) to support next-generation capabilities and production readiness.
• Lead Human Factor contributions to innovation and new product development, particularly for Nomad Total Command (NTC).
• Translate customer and operator feedback into improved workflows, interfaces, alarm schemes, and standard operating procedures.
• Own Human Factor requirements for automation, remote control, and programmable system responses, ensuring safety and recoverability.
• Define Human Factor requirements for advanced sensors and monitoring systems, including intuitive status indications and alerts.
• Support Team 4 by validating manufacturability and operator/service access, optimizing workflows, and ensuring designs are production-ready.
• Provide internal training to the Nomad Production team regarding NTC hardware installation and testing.
• Provide technical troubleshooting support remotely or onsite as needed.
• Assist with diagnosing field issues, recommending solutions, and ensuring corrective actions are documented and implemented.
• Review and improve startup/shutdown procedures, checklists, troubleshooting guides, and configuration documentation.
• Coordinate and/or deliver training on Human Factor standards and tools.

Required Education and Experience:

• MS in Engineering and 1+ years' experience in electrical engineering or similar OR
• BS in Engineering or related field and 3+ years' experience in electrical engineering or similar OR
• High school degree and 7+ years' experience in electrical engineering or similar.
• Master of Science / Bachelor of Science degree in Human Factor Engineering, Industrial Engineering, or related field. Degree must be ABET accredited.
• 1+ years' experience with microcontrollers and electrical or mechanical engineering.
• Development of at least one hardware application.
• Understanding of microcontroller programming.
• Basic understanding of electrical drafting, technical writing, and technological designs.
• General understanding of web application function, Linux, and Windows OS.
• Working knowledge of NodeJS, JavaScript, React, and/or similar programming.
• Working knowledge of relational database systems and Object Orientated Programming.
• Strong analytical and problem-solving skills.
• Clear technical communication, both written and verbal.
• Customer-focused mindset with attention to quality and detail.
• Self-motivated with the ability to manage multiple priorities.
• Willingness to learn and grow within the Human Factor Engineering discipline.

Physical Demands:

• Ability to stand and sit for extended periods.
• Manual dexterity to operate office equipment.
• Occasionally lift and/or move up to 20 pounds.

Working Environment: