Emergency Services Operator (training)

Emergency Services Operator (Training) Position

The City of Billings is recruiting for an Emergency Services Operator (Training) who, upon completion of training, will:

• Receive emergency and non-emergency telephone calls from the public;
• Question callers to determine information pertinent to responder and public safety;
• Compose official dispatch reports to generate an informed law enforcement, fire, or medical response;
• Provide life safety or medical pre-arrival instruction to callers in emergency situations;
• Operate computer systems, dispatch and telephone systems; and
• Furnish general information to non-emergency callers.

Salary: $22.8370 per hour. Salary reflects Step 4 of a 7-step pay scale.

Work Schedule: This is a 24/7/365 operation. Hours of work and days of work will vary.

Essential Duties And Responsibilities

• Answer multiple in-coming emergency and non-emergency telephone calls utilizing computerized telephone equipment, question callers and gather information pertinent to the specific problem or emergency.
• Compose official dispatch reports using a computer aided dispatch system to generate a law enforcement, fire and/or medical response.
• Provide life safety information or Emergency Medical Dispatch pre-arrival instructions such as CPR, Heimlich, and rescue breathing to callers.
• Provide routine information to callers in non-emergency situations.
• Transfer callers not requiring public safety response to appropriate government agency.
• Perform a variety of record keeping, filing, indexing and other general clerical work.
• Maintain a variety of logs relating to emergency services activities.
• Maintain records or recordings of telephone calls.
• Communicate with deaf citizens via teletype.
• May serve as a dispatcher on a two-way radio in times of emergency and in training to become an Emergency Services Dispatcher.
• Perform other duties as assigned.

Required Qualifications & Skills

• High school diploma or equivalent.
• Strong interpersonal skills.
• Must be able to pass a pre-employment drug test and an extensive criminal history background check.

Preferred Qualifications & Skills

• One or more years of combined education and experience in customer service, or a related field.
• Experience with city government and knowledge of department and function operations.

Equal Opportunity Employer.