Customer Service Representative Supervisor

Job Opportunity

Position General Responsibilities: This position is the office's front line with regard to new accounts and customer service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calling on existing customers, identification and calling on potential customers, and representing the bank in community activities. Responsible for the merchant program and other duties as assigned. Employees Supervised: Customer Service Representatives.

Education, Experience and Certification Requirements:

Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

Basic Qualifications:

• Strong commitment to providing exceptional customer service.
• High school diploma or equivalency.
• Ten key proficiency.
• Previous computer experience.
• 1-2 years previous financial institution/customer service experience.
• Strong communication and organizational skills.

Preferred:

• Previous bank operations knowledge and skills.

Dimension of Job: The position requires a thorough knowledge of all types of accounts, services and products offered and sold. The customer service representative (CSR) will have extensive in-person and telephone contact and is to conduct relationships in a manner that will enhance the professional, community focused and overall marketing effort of the bank.

Position Specific Responsibilities, Duties and Competencies:

• Supervise new accounts personnel and receptionist for the branch.
• Assist with training of customer service personnel as needed.
• Establish clear performance expectations and conduct annual review of CSR staff.
• Responsible for quality customer service delivery of all CSR staff.
• Refer operational issues/concerns to operations officer as needed.
• For full description, which includes physical mental demands please see attachment.