Customer Service Representative

Job Opportunity

Remote or on-site opportunity in Butte; remote opportunities in Billings, Bozeman, Great Falls, Havre, Helena, Kalispell or Missoula. Qualifications include:

- Genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability

- If working from home, must have Spectrum internet service capability to their home office location and a private location and free from distractions

- Able to report to a local service location within 45 minutes should they become unable to perform their duties remotely

- Authentic interest in delivering customers a solution based customer experience

- Ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations

- Objective to meet or exceed Contact Center metrics

- Adept at documentation of all customer interactions

- High School diploma or equivalent

- Ability to maintain composure in a fast paced environment

- Good time management and organizational skills

- Strong computer literacy including Microsoft Office Suite and other applications

- Proficient typing skills

Remote CSRs who do not meet the required performance standards may be asked to work at an on-site location

Duties include:

- Adhere to company safety standards and the Code of Business Conduct & Ethics

- Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

- Effectively respond to customer requests that result in customers feeling supported and valued

- Provide customer account information and technical customer support

- Assist customers with credit program information, customer aide and energy efficiency programs

- Understand and explain rate information and bill calculation

- Adhere to all company policies and procedures including customer confidentiality

- Demonstrate and maintain a good safety record

Full-time position. $18.00 to $25.72 per hour to start, depending on experience, with career advancement opportunity up to $33.08 per hour. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents); Life Insurance (company pays basic employee policy; spouse, dependent insurance also available); tuition reimbursement; competitive pay (scheduled performance-based wage increases and annual incentive opportunities); paid company endorsed volunteer opportunities; paid training opportunities; paid time off starting on your first day, plus 11 paid holidays.