Customer Service Representative - Remote Eligible

Job Opportunity

Remote or on-site opportunity in Butte; remote opportunities in Billings, Bozeman, Great Falls, Havre, Helena, Kalispell or Missoula. Qualifications include:

• Genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability
• If working from home, must have Spectrum internet service capability to their home office location and a private location and free from distractions
• Able to report to a local service location within 45 minutes should they become unable to perform their duties remotely
• Authentic interest in delivering customers a solution based customer experience
• Ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations
• Objective to meet or exceed Contact Center metrics
• Adept at documentation of all customer interactions
• High School diploma or equivalent
• Ability to maintain composure in a fast paced environment
• Good time management and organizational skills
• Strong computer literacy including Microsoft Office Suite and other applications
• Proficient typing skills
• Remote CSRs who do not meet the required performance standards may be asked to work at an on-site location

Duties include:

• Adhere to company safety standards and the Code of Business Conduct & Ethics
• Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
• Effectively respond to customer requests that result in customers feeling supported and valued
• Provide customer account information and technical customer support
• Assist customers with credit program information, customer aide and energy efficiency programs
• Understand and explain rate information and bill calculation
• Adhere to all company policies and procedures including customer confidentiality
• Demonstrate and maintain a good safety record

Full-time position. $18.00 to $25.72 per hour to start, depending on experience, with career advancement opportunity up to $33.08 per hour. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents); Life Insurance (company pays basic employee policy; spouse, dependent insurance also available); tuition reimbursement; competitive pay (scheduled performance-based wage increases and annual incentive opportunities); paid company endorsed volunteer opportunities; paid training opportunities; paid time off starting on your first day, plus 11 paid holidays.