Operations Manager – Monster Tree Service Of N. Charlotte

Operations Manager – Monster Tree Service of N. Charlotte

Huntersville, North Carolina

Operations / Full-Time / On-site

This is a great opportunity for a former experienced tree worker or tree service owner to continue to progress their career in arboriculture! This role will have responsibility to improve profitability by ensuring the operation runs efficiently, smoothly and safely.

With a focus on continuous improvement, we believe strongly in maintaining a positive culture and the personal development of our employees. As such, we highly value the ISA Certified Arborists on our team driving our market differentiation as local experts. At Monster Tree Service of N. Charlotte, we are also very proud of our safety culture driven by a team that genuinely cares about each other and our Certified Tree Safety Professionals on staff. To provide the best value and advice to our customers, we provide comprehensive tree care including plant health care, expert pruning, take downs, stump grinding, cabling, and planting services.

As evidenced by our Google reviews, we have an intense focus on customer service… this is where YOU come in! If you have self-initiative, great communication skills, and are motivated to leave a trail of happy customers in your wake, read on!

Benefits:

• Expected compensation range (salary): $60,000-$80,000 annually
• Health, dental & vision, life insurance
• 401k with company matching
• Supported professional development and CEUs with pre-approval
• PTO and Paid Holidays
• Use of company car (clean driving record required)

Responsibilities:

• Provide field supervision of crews and coordinate crew training development plans
• Assist with recruiting and coaching members of the operations team.
• Monitor and ensure compliance with all safety and quality standards
• Resolve operational challenges on a daily basis
• Coordinate equipment and vehicle repairs
• Coordinate client repairs as necessary
• Ensure compliance with all regulations as they pertain to personnel, vehicles, and equipment
• Resolve customer issues in accordance with company standards for response time and action
• Utilize sales process tools, software, and other technologies to streamline the process for the customer and operation.
• Other responsibilities as determined by management

Qualifications:

• Minimum of 2 years industry experience or 5 years of related industry experience
• Minimum 2 years of leadership experience
• CTSP or ISA Certified Arborist certifications (or willingness to obtain) highly desirable
• Valid driver's license and a clean driving record

You are applying for work with a franchisee of Monster Tree Service, not Monster Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.

An Equal Opportunity Employer