Bilingual Field Support Technician III

Your Moneris Career - The Opportunity

As a Field Support Technician, you will be the primary point of contact for technicians and clients, ensuring all inquiries and requests are responded to promptly. You will escalate incidents that cannot be resolved within the specified timeframes to the appropriate team and track it until resolution.

Location: You will be based in our Montreal office, balancing in-office collaboration with remote flexibility. You will also be required to travel onsite at our merchant's locations to support installation projects.

Reporting Relationship: You will report to the Manager, Field Technical Support

Your Moneris Career - What You'll Do

• Write technical procedures for installations or service calls on several electronic equipment.

• Provide onsite support for installations at our merchants' location

• Conduct research and test electronic and computer equipment; to identify main issues and patterns and coordinate information flow.

• Communicate modifications to procedures or equipment to technicians and staff, and maintain up-to-date technical documentation

• Provide technical evaluations for Requests For Proposal (RFPs)

• Perform administrative or specialized support tasks in office, field or retail store/site setting

Your Moneris Career - What You Bring

• Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution

• 4+ years experience as a technician in client service or relevant role

• Fluent in French and English (reading, writing and verbal)

• A valid provincial driver's license and your own vehicle

• Experience testing and solving issues relating to computing, network, or point of sale terminals (POS).

• Knowledge of computers, general networking concepts, internet usage, and Microsoft Office

• Efficient and calm when dealing with situations ranging from routine to emergency.

• Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance).

Your Moneris Career - What You Get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)

• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan

• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace

• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives

• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.