Tech Support Manager (m/f/n)

Tech Support Manager

The Tech Support Manager leads Enterprise IT end-user support across Spain. The role ensures consistent deployment of Group standards and processes within the Iberia market, while building strong partnerships with local business stakeholders to deliver reliable, efficient and scalable IT services aligned with operational needs. Strong hands-on experience with JIRA or similar ITSM systems is essential.

Responsibilities include:

• Team Leadership & People Management
• Helpdesk/Service Desk Management
• Stakeholder Management
• Hardware Asset & Vendor Management
• Budget, Compliance & Security

Qualifications include:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience (3-5 years) in leading IT support or Service Desk teams in structured environments.
• Experience in international environments.
• Familiarity with vendor management, contract negotiation, and budget oversight.
• Proficiency in leveraging AI tools and large language models to enhance productivity, accelerate development, and solve complex problems.
• Ability to critically evaluate AI-generated outputs and apply them responsibly within professional workflows.
• Fluency in Spanish; proficiency in English at B2 level (or higher) is essential.

Nice to have:

• Experience adapting market-specific procedures to the global standards of a multinational corporation.
• Proficiency in Portuguese.

Why Join InPost?

• Opportunity to work in a diverse, international, and cross-functional environment, along with leading experts.
• You work and learn from a senior leader and their leadership team, expanding your experience and exposure in the e-commerce and logistics industries.
• InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe.
• Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development.
• You will feel a part of the InPost community that makes an impact on sustainability, convenient deliveries, and the circular economy every day.
• Excellent working environment and flexible hours