Junior Tech Support Engineer

Junior Tech Support Engineer

InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 employees worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape.

Job Description

We're looking for a Junior Tech Support Engineer to join our Helpdesk team! You'll be the go-to person for basic tech support requests in the office - from helping fix laptops and setting up new hires to keeping our Wi-Fi and printers happy. You'll learn a ton, work hands-on, and grow your IT skills by supporting colleagues and solving real-world problems every day. This role is based full-time in the office, Monday to Friday, during core hours (8-9am start to 5-6pm finish).

Responsibilities

Tech Support

• Be the first point of contact for tech help - laptops, Wi-Fi, printers, phones, etc.
• Troubleshoot basic hardware and software problems.
• Install software updates and help set up new devices (Windows/macOS).
• Make sure meeting rooms and video conference equipment are working smoothly.

User Support & Onboarding

• Set up IT equipment for new hires and give them a mini "how to IT" session.
• Help colleagues with simple issues like password resets, VPN connections, and MFA.
• Serve as the first point of contact for incidents, escalating them appropriately.

Ticketing and Documentation

• Manage and track support tickets.
• Keep records of what you fix and help create easy-to-follow guides for common issues.
• Flag recurring problems and suggest fixes.

Qualifications

Technical Skills

• Basic knowledge of Windows 10/11, macOS, and common office tools (Microsoft 365, etc.).
• An idea of how networks work (Wi-Fi, VPN)
• You've used remote support tools (like TeamViewer) before.

Soft Skills

• Friendly and patient when helping others (even if they "swear they restarted it already").
• Curious and eager to learn new IT tricks.
• Good at staying organized and juggling a few tasks at once.

Experience & Education

• Some experience (internships, part-time work, or first job) in IT support is great - but if you're motivated and tech-savvy, we're willing to teach!
• Degree or studies in IT, Computer Science, or similar are a plus.
• English and Italian language skills (B2 level or higher). Bonus points for Polish, Spanish, French, or Portuguese.

Why This Role Matters

The Helpdesk team is the frontline of IT support, ensuring employees can work without disruptions. From troubleshooting hardware and software to maintaining office IT infrastructure, this role keeps daily operations running efficiently. Without it, small tech issues could snowball into major productivity roadblocks, slowing down teams and impacting business performance. Your work directly enhances user experience, minimizes downtime, and keeps the organization moving forward.

Additional Information

Why Join InPost?

• Opportunity to work in a diverse, international, and cross-functional environment, along with leading experts.
• You work and learn from a senior leader and their leadership team, expanding your experience and exposure in the e-commerce and logistics industries.
• InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe.
• Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development.
• You will feel a part of the InPost community that makes an impact on sustainability, convenient deliveries, and the circular economy every day.
• Excellent working environment and flexible hours