Work & Life HR Advisor With Dutch Language

Job Description

My Work and Life team, part of our People Services HR Shared Service Center (SSC), delivers essential HR administration across the employee lifecycle. We collaborate closely with the business and other People Services workstreams to uphold HR policies, ensure seamless service delivery and foster a culture of continuous improvement and operational excellence.

Key Responsibilities

• Execute HR processes in strict accordance with Standard Operating Procedures (SOPs) and corporate policies.
• Maintain expert knowledge of systems (Workday, ServiceNow) to provide timely, high‑quality service.
• Act as the primary point of contact for general and specialized HR inquiries, delivering clear and accurate solutions.
• Perform data updates and system transactions when self‑service is unavailable, ensuring full SOP compliance.
• Research and analyze employee queries to drive effective resolutions.
• Manage personal data in line with GDPR and internal audit requirements, including secure deletion of sensitive records.
• Cultivate strong partnerships with key stakeholders—People Leads, Talent Acquisition, People Experience, My Pay and My Rewards.
• Collaborate flexibly across SSC teams to address volume fluctuations, case complexity and time‑zone differences.
• Partner with your manager to design and implement process enhancements that elevate the employee experience.
• Proactively identify operational gaps, propose solutions and drive continuous follow‑through.

What You Will Bring

• Proven critical‑thinking and problem‑solving skills.
• A growth‑oriented mindset with a strong eagerness to learn.
• Genuine enthusiasm for working with people and building positive, long‑term relationships.
• Exceptional attention to detail and commitment to customer centricity.
• Resilience in a fast‑paced, multicultural environment.
• Practical experience with case‑management systems (ServiceNow, Workday).
• Fluent English and Dutch languages at B2–C1 level - French language would be a plus.

***Previous HR, customer service or administrative experience in an SSC/BPO setup is a plus.

More about this role

Job specific requirements: 3 days/week at the office