Sales Tech Lead, SSA

Sales Tech Lead SSA (Sub-Saharan Africa)

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As part of Mondelēz International Digital Services, you have leadership responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR etc. You are part of a team that delivers best-in-class service and value creation to their clients and that always strives for operational excellence.

You will work with others to ensure that processes are understood and that changes are effectively implemented. To excel in this role, you will keep a close track on actions and issues and ensure they are resolved on a timely basis. In addition, you will be responsible for ensuring that services are provided and measured, including vendor management, contract management and service level agreements, offer suggestions to other stakeholders to enhance the experience strategy, ensure value delivery using performance metrics and analysis, and work with others to achieve operational excellence and continuous improvement to ensure customer-focused delivery of services.

You will implement pilot projects to drive disruptive ideas across the organization, using the learnings from these projects to inform decisions on whether to incorporate them as a portfolio project or to introduce them as a new proof of concept. You will also get to experiment with cutting-edge technologies while at the same time building strong partnerships within the business to build a strong pipeline of ideas to pursue. In addition, you will get to bring the outside in by building relationships with start-ups and building your knowledge of actual proof-of-concept cases, and scope, align, adopt and leverage technology for respective learnings and pilots.

The incumbent will be responsible for the following:

• Sales Technology Strategy
• Lead the sales technology roadmap supporting SSA commercial teams.
• Identify opportunities to improve route-to-market, distributor management, and digital sales capabilities.
• Align global technology solutions with regional market needs.
• Product & Platform Ownership
• Own product lifecycle for sales technology platforms including:
• CRM
• Sales automation
• Distributor management systems
• Digital commerce platforms
• Define product backlog and prioritization with stakeholders.
• Stakeholder Collaboration
• Partner with Sales, Marketing, IT, and Data teams to translate business requirements into scalable solutions.
• Work with global and regional leadership to drive adoption of digital tools
• Delivery & Implementation
• Lead end-to-end delivery of sales technology initiatives.
• Coordinate with tech teams, vendors, and system integrators.
• Ensure successful deployment & adoption across multiple SSA markets.
• Data & Analytics Enablement
• Enable data-driven sales decision making through dashboards and analytics platforms.
• Support integration with enterprise systems such as ERP and data platforms.
• Technology Ecosystem
• The role typically works with platforms such as:
• CRM platforms - Salesforce, Marketing & digital commerce tools, Data & analytics platforms
• Distributor / route-to-market solutions

Job requirements:

• 10 –16 years' experience in product management, digital commerce, or sales technology platforms
• Experience implementing CRM or sales automation solutions
• Strong stakeholder management across business and technology teams
• Experience working in global or multi-market environments
• Experience in FMCG / Consumer Goods industry
• Exposure to route-to-market and distributor ecosystems
• Background in digital transformation or consulting

Within country relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy