Director Of Laboratory Services - Full Time

Director of Laboratory Services - Full Time

Job Category: Technician Requisition Number: DIREC003664

Full-Time

MCH Peterborough, NH 03458, USA

Job Details

Description

Provide overall leadership and direction for all laboratory operations, aligning departmental priorities with organizational goals, service expectations, quality standards, regulatory requirements, and financial targets.

Direct the daily operation of technical and support laboratory functions, including chemistry, hematology, transfusion service, point of care testing, specimen processing, and related information systems workflows.

Establish departmental goals, annual operating plans, staffing plans, productivity targets, and performance expectations for laboratory staff.

Coordinate daily, weekly, and monthly staffing schedules and assignments to meet workflow demands, maintain service levels, support cross-training, and minimize overtime.

Oversee compliance with CLIA, CAP, Joint Commission, AABB, CMS, state, and other applicable regulatory and accreditation standards, including inspection readiness, survey response, corrective action, documentation follow-up, and ongoing monitoring.

Direct the development, review, implementation, and annual update of laboratory policies, procedures, competency programs, quality systems, safety plans, chemical hygiene requirements, and job descriptions.

Manage selection, validation, verification, implementation, and optimization of laboratory test methodologies, instrumentation, middleware, and workflows in collaboration with the Laboratory Medical Director and organizational leadership.

Establish and maintain quality control, quality assurance, proficiency testing, and continuous quality improvement activities across all laboratory functions.

Monitor laboratory performance indicators, including turnaround time, critical value reporting, pending work, analyzer downtime, specimen rejection, claim denials, outreach activity, customer complaints, productivity, competency completion, and budget performance, and implement corrective actions as needed.

Ensure all technical, operational, and support records are current, accurate, complete, and inspection ready, including analyte listings, maintenance logs, reagent records, calibration documentation, safety records, competency files, pricing updates, and policy manuals.

Lead recruitment, interviewing, onboarding, orientation, training, competency assessment, performance evaluation, coaching, counseling, and corrective action processes for laboratory staff in collaboration with Human Resources.

Identify staff development needs and provide regular communication, meetings, and education related to policies, workflow changes, safety requirements, customer service expectations, and departmental priorities.

Develop and monitor salary, operating, and capital budgets for the laboratory; manage cost centers, labor utilization, supply expenses, capital requests, and productivity improvement efforts within approved fiscal guidelines.

Coordinate purchasing, product evaluation, reagent and supply utilization, and contingency planning for shortages or backorders in partnership with materials management and vendors.

Oversee laboratory revenue cycle and support operations, including billing workflow, denial reduction, pricing support, charge integrity, CPT review, payer-related compliance, and coordination with finance and patient accounts.

Prepare and review routine and ad hoc reports related to laboratory volumes, outreach activity, payor mix, financial performance, quality indicators, cost center performance, and operational trends.

Investigate operational, technical, quality, safety, service, and compliance issues; develop corrective action plans; and verify sustained improvement.

Collaborate with physicians, nursing, finance, patient accounts, compliance, information systems, hospital leadership, and external clients or partners to resolve issues, improve workflows, and support service growth.

Lead or participate in quality, safety, compliance, and service improvement committees and special projects, and represent the laboratory across the organization.

Maintain a culture of service excellence, teamwork, accountability, flexibility, and continuous improvement throughout the laboratory.

Perform other related duties as assigned to support departmental and organizational needs.

Qualifications

Education

Bachelors or better. Masters or better preferred.

Experience

Strong leadership, communication, and customer service skills with the ability to collaborate effectively across disciplines. Demonstrated knowledge of clinical laboratory operations, regulatory requirements, quality systems, and laboratory information systems. Minimum 5–7 years of progressive clinical laboratory experience, including at least 3 years in a supervisory or management role.

Licenses & Certifications

Medical Technician preferred.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.