Intake Community Support Representative - Remote Eligible

Intake Community Support Representative

The Intake Community Support Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.50/hour ($18.50/hour for bilingual candidates) with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 11:00am-8:00pm with the potential for overtime.

Position Responsibilities may include, but not limited to:

• Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed
• Assisting clients with reships (after training is completed)
• Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral.
• Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those who's agency does not allow Mom's Meals to initiate the request
• Explain benefits including nutritional counseling requirements and possible timelines for clients awareness

Required Skills and Experience:

• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
• Clear oral communication skills
• Previous experience with data entry
• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
• Must have a quiet workspace that is free from distraction

Preferred Skills and Experience:

• 1 year of previous call center experience
• Bilingual (English/Spanish)

Physical Requirements:

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview:

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO:

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.