Residential Services Specialist - **crossroads II**

Residential Services Specialist - Crossroads II

Job Category: Case Manager

Requisition Number: RESID004109

Work Schedule is Sunday - Thursday 6:30am – 3:30pm

Pay rates for Union positions are set in the Collective Bargaining Agreement with SEIU Local 521. Each position has a total of six steps, Step 1 (entry level) through Step 6 (15 years of employment with the organization). Union staff are promoted from Step 1 to Step 2 upon their one-year anniversary. The current Step 1 rate for this position is $34.21/hr, and the current Step 6 rate for this position is $37.77/hr.

In addition to our competitive salaries, we pay a shift differential for certain shifts in our 24-hour programs as follows: (Only 1 differential -whichever is highest will apply at a time).

• 6% additional pay for overnight (NOC) shift from 11 pm to 7 am
• 4.5% additional pay for evening shift from 5:30 pm to 10:59 pm
• 4.5% additional pay for weekend shifts from 12:01 am on Saturday thru 11:59pm on Sunday

We offer a competitive package of employee benefits for 30 to 40-hour week positions. You will receive a defined contribution amount of up to $14,580 per year (prorated for part-time employees working less than 40 hours per week) to purchase the benefits of your choice on a cafeteria plan basis. Any amount of this defined contribution not used towards your benefits will be paid to you as taxable earnings. We offer a retirement plan with a generous employer match starting at 4% after one year of employment. Our paid time off is also more generous than many employers with vacation time accruing up to 25 days per year, 6 days of sick time per year and 12 paid holidays.

The benefits offered in our cafeteria plan are as follows:

• Medical benefits – Kaiser--ranging from $0 Deductible Plan with $15 Copay to $3,200 Deductible Plan with Health Savings Account. Sutter Health plans are also available from $0 Deductible Plan to $2,500 Deductible Plan.
• Dental benefits – Guardian: 1 dental HMO and 2 PPOs
• Vision benefits – 2 options from Guardian VSP: a standard vision plan and an enhanced vision plan

Principal Duties and Responsibilities:

1. Provide milieu and/or mental health, rehabilitation and case management services which assist and support clients in all areas of daily living to clients in residence.
2. Complete the clinical records and other documentation, processes, and procedures that enable clients to receive these services in accordance with agency, payor and regulatory requirements, utilizing paper or computer technology.
3. Provide transportation in personal or agency vehicles, including, but not limited to, the transport of clients and or program supplies, for agency business.
4. Provide on-call and floor coverage; participate in after-hours rotation and shift exchange debriefings; provide appropriate consultation and back-up to support other staff in responding to client crises.
5. Perform First Aid in emergency situations.

Other Duties and Responsibilities:

1. Collect reports and data; send out the daily census report to Central Intake.
2. Audit and review documents and complete monthly medical record reviews.
3. Attend and participate in staff, program, agency and community meetings and training; conduct trainings, as needed.
4. Ensure compliance with applicable health and safety or other regulatory requirements.
5. Ensure program facilities are clean and well kept.

Knowledge, Skill, and Abilities Required:

1. High School diploma, GED, or equivalent education plus five years' related experience; OR Associate's degree plus three years' related experience; OR Bachelor's degree plus two years' related experience; OR Master's degree in a related field plus one year's related experience.
2. Additional full time work experience may include: Experience working in a human service setting; Two years previous experience in a residential mental health setting for positions in Crisis Residential Programs; Experience in a mental health setting or with emotionally disturbed individuals; Bachelor's degree, MHRS qualifications, and/or a greater number of years of experience, in some cases; Eligibility for MHRS certificate; Appropriate volunteer and internship experience and personal experience in the mental health system.
3. Demonstrated ability to: Work independently and in a small team environment; Engage and communicate effectively with others in both verbal and written English; Use second language skills for interpretation and translation verbally and in written form; Monitor and support developmental growth and the recovery process; Manage multiple tasks and demands; Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations; Work from a strengths-based, harm-reduction, social rehabilitation model; Work effectively with persons differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities; Work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, including with the criminal justice system, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently; Work with populations identified as high risk and/or considered under-represented in the County Mental Health system with multiple barriers; Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions.
4. Demonstrated ability to work with participants who: May also have histories of assaultive behavior; May have resided in long term care facilities for extended periods; May have patterns of service that relied almost exclusively on emergency and institutional care; May have cognitive difficulties and medical co-morbidities, are considered medically fragile; may also be developmentally disabled; May have long-term patterns of homelessness and criminal justice involvement.
5. Knowledge of: Clinical techniques for assessment, treatment, and rehabilitation of people with mental illness; problem resolution and conflict resolution techniques; Community resources, including those required to meet the non-mental health needs of the target population; Mental Health Services Act (MHSA) and Wellness Recovery Action Plan (WRAP).
6. First Aid Certification or successful completion of First Aid Certification within 30 days of hire.
7. Meet government and/or regulatory standards for continuing education credits and recertification, including a minimum of 20 hours of directly related professional training.
8. Proven typing speed of 30 net wpm (E); 40 net wpm (D); computer literacy; ability to use MS Office applications—Word; Excel; Outlook—and Windows-based databases at a basic level; (E) familiarity with UNIX-based databases. (D)
9. Special Requirements: Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations and Momentum practices. (E)
10. A valid California Driver License, with access to a reliable vehicle or for driving a company vehicle, current proof of auto liability insurance, and a clean DMV record. (E)
11. Physical requirements needed to perform the essential functions of this job, with or without accommodation: Standing, walking, grasping, finger flexion, moving/lifting/carrying objects up to 40 lbs., bending, stooping, crouching, kneeling, withstanding repetitive motion, and reaching repeatedly are required constantly (over 2/3 of the workday); Hearing and talking on telephone and in person is required occasionally (under 1/3 of workday); Balancing, climbing and crawling may be required occasionally; Physically able to assist clients and/or staff in the evacuation of program facilities in emergency situations.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.