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Customer Support Engineer - Remote Eligible
Resolve complex technical issues to enhance customer satisfaction and improve support processes.
Remote
Mid-Level
$95,000 - 120,000 USD / year
1 week ago
✨ About The Role
- The Customer Support Engineer will provide advanced technical support to customers, resolving escalated issues effectively.
- The role involves utilizing internal tools such as SQL databases and server logs to investigate and identify resolutions to customer issues.
- The engineer will distinguish between bugs, incidents, product feedback, and needed UX improvements, providing tailored solutions.
- Excellent communication with customers and internal stakeholders is essential to ensure clarity and timely updates.
- The position requires a data-driven approach to identify and remedy common customer issues, improving product documentation and support processes.
- Mentoring and assisting junior members of the customer support team is a key responsibility, sharing technical expertise and best practices.
⚡ Requirements
- The ideal candidate has experience in a technical customer support role, demonstrating a solid technical background and knowledge.
- Proficiency in SQL is essential, with the ability to perform intermediate level functions confidently.
- Excellent communication skills are necessary to explain technical concepts clearly to customers with varying technical backgrounds.
- Strong problem-solving and analytical abilities, along with keen attention to detail, are crucial for success in this role.
- The candidate should have experience using customer support software or ticketing systems to manage customer inquiries effectively.
- Empathy and patience in supporting customers are important to ensure a positive experience.
- Proven experience mentoring and supporting junior team members is valued, fostering a collaborative environment.
Customer Support Engineer - Remote Eligible
Remote
$95,000 - 120,000 USD / year
Engineering
About Momence
Scheduling and payments for experiences