Senior Customer Solutions Engineer

Senior Customer Solutions Engineer

Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad targeting using data, that same robust performance powered by machine learning has previously been unavailable beyond their platforms.

That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while enabling companies to stay independent and scale.

An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We ranked in the top 10% of the Inc. 5000 fastest-growing private companies for 2023. We were recognized as one of 46 leading Cloud Computing companies, receiving the Stratus Award for 2023. That same year, we also received Google's Cloud DevOps Dreamers Award, given to companies implementing DevOps practices to drive organizational success and high performance. Lastly, Moloco is a 2024-certified Great Place to Work!

Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, Bangalore, Tel Aviv, and Tokyo.

Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging gives us the greatest opportunity to carry out our mission, to empower businesses of all sizes to grow through operational machine learning.

Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!

The GTM team at Moloco defines, designs, and executes on the commercial strategy for the company. The team is responsible for identifying, sizing, and segmenting the opportunity, determining how our sales and business development teams go after it, and enabling them to be successful at doing so. We are alumni from top consulting companies, mobile disruptors, big tech, and ad tech leading organizations, and we optimize for growth for each of us and for the company. We value continuous innovation, operational excellence, and effective cross-functional partnerships.

Within the GTM org, the Customer Solution Engineering team (CSE) is responsible for driving the success of a specific set of MOLOCO products and initiatives, serving as chief champions and technical experts of our products. The CSE team will drive the success of our products by partnering with clients on technical implementations and building tools, technical processes and automation to scale product usage. The CSE team monitors industry trends and themes, prioritizes issues, and communicates key takeaways to product, engineering, design, and other cross-functional partners to shape product direction.

The ideal candidate is fluent in both KPI and API and can combine the best of business and engineering. You are a passionate technical strategist who deeply understands the technical underpinnings of our products but can also zoom out and see the whole scope of a wider problem to identify long-term solutions. You have a proven track record partnering effectively with external customers, product/engineering and sales/marketing counterparts, enabling an efficient product<>market feedback loop and influencing long term direction as well as day to day execution. You build your perspective by both digging deep into the code/data, and incorporating market reality and voice of the customer. Ideal CSEs understand engineering best practices and creatively apply them as needed as projects progress from prototyping to global production scale, keeping an eye on speed to market and top-line revenue growth.

Here's what you'll be working on:

• Provide high-caliber premium implementation support to customers for our most technical Ads products
• Identify, evaluate, and prioritize initiatives to scale support for the Sales team, and collect/funnel technical voice of the market to Product
• Identify, design and build tools and technical processes to increase operational efficiency for Sales and Support as well as drive Product adoption in the market.
• Develop points of view on technical market challenges and work with Product/Engineering to support their roadmap.

Here is what you need to succeed:

• BS in Computer Science or related technical field
• 5-7 years of hands-on industry experience in software development
• Excellent software development skills and fluency in at least one back-end programming language (preferably Java, C++, or Python)
• Proficiency in Javascript and Web fundamentals
• Experience in Cloud/Distributed development (e.g., AWS, GCE, GCP, BigTable, BigQuery etc.)
• Strong technical and problem-solving skills, the ability to understand and troubleshoot systems and application flows, dive deep into complex problems & find their root cause.
• Enjoy working with, supporting, and teaching customers.
• Comfortable communicating technical concepts to both technical and non-technical audiences.
• Fluent in English and Chinese (both verbal and written)

• Strong ability to multitask and prioritize well in a fast-growing, dynamic work environment.
• [Bonus]: Experience in the adtech, performance marketing, retail media, or machine learning space

We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives.

• Lead with Humility: Everyone's voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.
• Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what's possible.
• Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.
• Go Further Together: We're one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won't let each other fail.

Moloco is an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law.

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