Junior IT Support (all Genders) - Digital Workplace

Junior IT Support (All Genders) - Digital Workplace

Join us as a Junior IT Support (all genders) in our Digital Workplace team and help shape the future of autonomous mobility!

Join MOIA as a Junior IT Support and become part of our Digital Workplace team, supporting our growing Munich location. This is an excellent opportunity to grow your IT support career in a modern, cloud-first environment while learning from experienced IT colleagues.

You'll support employees with day-to-day IT topics, gain hands-on experience with modern workplace technologies, and develop your skills in a structured and supportive setup. We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently. Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions — providing a strong, modern foundation for growth.

What You Will Do

• Provide first-level and near-desk IT support for employees in the Munich office.
• Handle incidents and service requests via our ticketing system.
• Support daily usage of Apple devices and workplace hardware.
• Assist with onboarding and offboarding, including device setup and access provisioning.
• Support SaaS tools such as Microsoft 365, Okta, Slack, Atlassian, and Miro.
• Help with device deployment, inventory, and basic maintenance.
• Escalate complex issues to senior IT colleagues when needed.
• Contribute to IT documentation and basic process improvements.
• Learn and apply best practices for security, identity management, and digital workplace tools.

While MOIA embraces a hybrid work model, this role requires regular onsite presence in our Munich office, especially during the setup and growth phase of the location.

What Will Help You To Fulfill Your Role

• First experience in IT Support, Helpdesk, or a similar role.
• Hands-on experience with Apple devices in a professional or educational environment.
• Interest in cloud-based workplace tools and modern IT setups.
• Familiarity with tools like Microsoft 365, Slack, or Okta is a plus.
• Willingness to learn MDM solutions (e.g., Jamf, Microsoft Endpoint Management).
• Comfortable working with ticket-based systems.
• Service-oriented mindset with a strong focus on user experience.
• Ability to work reliably onsite and follow structured processes.
• Great communication skills in English (C1) and German at least B1.

We welcome applicants from diverse backgrounds — even if you don't meet every requirement. If you're excited about the role and MOIA's mission, we'd love to hear from you!