Slot Operations Floor Manager

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This position is responsible for the daily activities of the Slot Operations staff within an assigned area of the casino.

Primary duties and responsibilities include but are not limited to:

• Performs jackpot payouts up to and including $25,000
• Generates, reviews and submits all requisite documents and reports
• Responsible for the maintenance of key control and the Slot Dispatch offices
• Safeguards against theft and ensures the security and integrity of all casino property and tribal assets
• Interacts with supporting departments to maintain the overall floor operation within an assigned area according to established department, company, tribal and state gaming policies and procedures
• Enforces all departmental, tribal, state and IRS gaming requirements
• Communicates information within the department regarding all special event functions, entertainment, restaurant schedules, etc.
• Monitors progressive slot machines and jackpot amounts for accuracy
• Monitors the slot data system for proper operation and accuracy, including player ratings and exceptions
• Documents and reports the daily activities of the shift
• Communicates directly with the Slot Operations Management to report the daily operations and any conflicts requiring resolutions

Secondary duties and responsibilities include:

• Provides training to Slot Operations Team Members when assigned by management
• Attends and participates in company approved training sessions as assigned
• Assists in safeguarding against theft to ensure the security and integrity of all tribal assets
• Keeps abreast of new slot technology pertaining to Slot Operations
• Assists the Slot Operations Shift Managers and above, as needed

Minimum education and qualifications include:

• High School Diploma or equivalent
• One year of experience as a Slot Operations Attendant
• Must possess basic math skills, strong cash handling, keyboard/keypad data entry skills and a functional ability to read, write and understand English
• Excellent written and verbal communication skills
• Excellent interpersonal and multi-tasking skills and the ability to delegate tasks
• Basic knowledge of Word, Excel and PowerPoint

Competencies: Incumbent will master the following competencies while in this position:

• Ability to provide clear, concise reports containing accurate and detailed information
• Proficient knowledge of Slot Operations ACSC reporting
• Ability to identify areas on the gaming floor by slot zone and the ability to communicate slot machine features and game play
• Familiar with Mohegan Sun property amenities and all ongoing promotions
• Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training requirements include:

• Must complete all assigned departmental and company trainings
• Department training/improvement courses
• Compliance E-learning courses
• Company sponsored training (i.e. CTR/CARC training/certification) Understanding of Mohegan Sun's Time and Attendance Systems

Physical demands and work environment include:

• Must be able to work in a casino environment with smoke, loud noises and low lighting
• Must be able to stand and walk for extended periods of time
• Must be physically able to access, service and operate all required equipment on the casino floor
• Must be able to lift up to 40 lbs.
• Must be able to use an "in ear" communication device
• Must be able to work various hours and flexible shifts

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.