Remote Tier 2 Phone, Ticket, Chat - Weapons Enthusiasts Customer Support 08.25 (jr100683) - Remote Eligible

We Could Use Someone Like You in Our Crew.

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support! Do you have a Tier 2 phone, ticket, and chat background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects, then ModSquad is the place for you!! Our clients are strictly top tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.

Project Hours (all times flexible):

• Monday - Friday: 10 am - 12 pm

Hourly Rate: To be discussed in the interview phase

Commitment: 90 days

10 hours per week

Orientation Begins: September 8, 2025

Language: English

What We Are Looking For:

• Strong knowledge of firearms, including handguns and rifles (gun ownership a plus)
• Is reliable and interested in a long-term commitment to the project.
• Can quickly pick up and follow established processes.
• Is a strong researcher, able to locate workflows and information in a knowledge base with ease.
• Can multitask across multiple platforms, including phones, chats, tickets, and Amazon.
• Is comfortable with direct, daily client interactions and feedback.
• Is organized, dependable, and able to learn and adapt to multiple workflows.
• Has experience with Zendesk (ZD) and DialPad (a plus, but not required).

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Willingness to install MSQ security software and 2FA app on the phone

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.