Remote T2 CS - Virtual Stylist - Phone & Video Support - Remote Eligible

Virtual Stylist

Our client is seeking a Virtual Stylist to provide personalized shopping support for customers exploring fine jewelry - particularly lab-grown diamonds and custom engagement rings. You'll help guide clients through their purchasing journey, offering expert advice, thoughtful recommendations, and a warm, personalized experience. This is a customer-facing role focused on helping each shopper feel confident and excited about their purchase decisions.

This is a remote role as a contractor within the US only.

Hours Commitment: 15 hours weekly (3 hours daily)

Weekly Operating Hours: Mon-Fri business hours EST

Orientation Begins: Nov 24th or sooner

What You'll Do:

• Conduct one-on-one virtual styling sessions with customers (phone and possibly video)
• Assist clients with:
  • Choosing their first diamond
  • Comparing lab-grown vs. mined diamonds
  • Selecting gifts or self-purchase pieces
  • Understanding the 5 C's of diamonds
  • Provide expert, friendly, and brand-aligned customer support
• Maintain accurate session notes and follow-ups to ensure a seamless experience
• Act as a Tier 2 point of escalation when not in appointments - supporting Tier 1 agents by assisting with complex customer inquiries or challenging cases

Who You Are:

• Passionate about jewelry and knowledgeable about the 5 C's of diamonds
• Enthusiastic about helping customers make meaningful purchases
• Comfortable engaging with customers via phone and (potentially) video - polished, personable, and professional on camera
• Attuned to the interests and styles of millennial and Gen Z shoppers
• Confident communicator who can turn curiosity into conversion
• Experience with Zendesk preferred

If you love jewelry, excel at personal connections, and enjoy helping others find something truly special, this role is the perfect fit.

Apply today to become a Virtual Stylist and help customers shine - one diamond at a time.

About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.