Remote Bilingual Customer Support (french/english) - Music Streaming - 05/2025 - Remote Eligible

We Could Use Someone Like You in Our Crew

ModSquad has teamed up with one of the world's top music streaming services, and we're looking for enthusiastic, bilingual Customer Service Representatives to join our fully remote team!

As a Customer Support Rep, you'll be the friendly face (or message!) behind the brand - helping users navigate the platform, troubleshoot technical issues, and make the most of their listening experience. You'll provide support in both French and English, engaging with customers through inbound messaging.

What You Bring to the Table:

• Passion for music and a love of helping people
• Excellent written communication skills in French and English
• Experience supporting customers via live chat or web messaging
• Ability to juggle multiple conversations (3 - 5 at once!)
• A positive, proactive approach to problem-solving

Orientation & Schedule (All Times in Pacific / Sacramento, CA):

Orientation - 8 weeks (40 hrs/week):

• Phase 1 (4 weeks): 4 AM - 1 PM
• Phase 2 (4 weeks): Self-scheduled between 9 AM - 10 PM

Production (Ongoing):

• Daily between 9 AM - 10 PM
• 25 hours/week commitment required
• 12 hours must be on Saturday and/or Sunday
• 180-day engagement (as needed by ModSquad)

Need help converting to your local time? Use this handy tool: World Time Buddy - just enter "Sacramento, California" and your location.

What You'll Need (Workspace Requirements):

• Windows 10+ desktop or laptop
• 8GB RAM or better (Dual monitors? Even better!)
• Stable internet (25 Mbps+)
• Webcam (used for orientation and check-ins)
• Willingness to install ModSquad's security software on your computer & phone

Bonus Points If You:

• Have experience in the music/streaming industry
• Thrive in a fast-paced, fully remote environment
• Have an ear for detail - and maybe even a great playlist

Please note: A Chromebook is not sufficient for ModSquad projects.

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.