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Senior Director, Patient Experience Operations - Remote Eligible
Build an organization that scales patient reach while improving operational efficiency and quality.
RemoteNew York
Expert
$174,700 - 213,500 USD / year
2 months ago
Modern Fertility (Acquired by Ro)
Modern Fertility is building personalized at-home fertility tests for women
9 Similar Jobs at Modern Fertility (Acquired by Ro)
✨ About The Role
- The Senior Director, Patient Experience Operations will oversee a large operations team focused on customer support and patient navigation.
- This role involves ensuring the execution of non-clinical activities within service level agreements (SLA) and maintaining high-quality standards.
- The director will manage costs and lead the relationship with a third-party business process outsourcing (BPO) partner.
- They will collaborate closely with clinical and care delivery teams to ensure holistic patient care.
- The position requires the ability to identify patient friction points and develop solutions to enhance the overall patient experience.
âš¡ Requirements
- The ideal candidate has over 12 years of experience in scaling non-clinical operations within a fast-growing organization.
- They have a proven track record of owning and driving operational and financial KPIs.
- The successful individual is a people leader who has experience hiring, coaching, and developing high-performing teams.
- They possess strong data-savviness, enabling them to make informed operational decisions based on data analysis.
- The candidate thrives in dynamic environments and is adept at workforce planning across multiple work types.
Senior Director, Patient Experience Operations - Remote Eligible
RemoteNew York
$174,700 - 213,500 USD / year
Operations
About Modern Fertility (Acquired by Ro)
Modern Fertility is building personalized at-home fertility tests for women