Vice President, Business Services - Remote Eligible

Vice President, Business Services

The successful Vice President, Managed Business Services will be a seasoned and strategic leader of Model N's outsourced commercial services offerings in the areas of market access, pricing and contracting operations, and government pricing for our life sciences clients. This leader will oversee delivery teams that support pharmaceutical and biotech manufacturers with critical post-sale operational services including rebate processing, pricing analytics, contract execution, Medicaid/340B compliance, and gross-to-net modeling. The ideal candidate will be a business processing outsourcing expert with deep operational experience in delivering and scaling global services businesses in any highly regulated vertical. As a key member of the Global Services Leadership Team and Senior Leadership Team, you will own and drive the success of this business responsible for growth, profitability, effective service delivery, and measurable customer impact and success. This position reports directly to the Chief Services Officer and is a high visibility role working closely with our Executive and Senior Leadership Teams.

Responsibilities:

Strategic Leadership & Delivery:

• Define and lead the Managed Business Services strategy aligned with life sciences customer needs and evolving regulatory demands
• Develop and deliver scalable offerings around contract administration, chargeback validation, rebate processing, pricing analytics, GP (government pricing), Medicaid/Medicare compliance, and gross-to-net services
• Establish high-performing delivery models to support a mix of top-20 pharma, mid-market biotech, and emerging commercial-stage life sciences clients
• Ensure services are delivered on time, within SLA, and in full compliance with federal and state regulations

Client Engagement & Sales:

• Serve as an executive sponsor for strategic accounts, engaging with heads of Market Access, Commercial Operations, and Finance
• Support long-term relationships through transparent communication, issue resolution, QBRs, and roadmap planning
• Embed and demonstrate value in how we engage with customers by way of tangible and quantifiable metrics and reporting
• Support active sales activity with prospective and existing clients, working in close coordination with field sales team

Operational Excellence:

• Serve as a champion for global delivery models, ensuring alignment between offshore teams and client expectations, including quality, compliance, and communication standards
• Lead strategic offshoring and global delivery initiatives, including resourcing, enablement, transition planning, and performance oversight
• Lead operational excellence initiatives to streamline delivery processes, reduce cycle times, and eliminate inefficiencies across our suite of services
• Design and implement standardized workflows and playbooks across clients and geographies to ensure consistent, scalable, and compliant service execution
• Introduce automation, workflow tools, and AI to reduce manual effort and improve operational speed
• Establish and continuously refine KPIs, SLAs, and governance models to track performance, quality, and delivery efficiency

Financial Management:

• Own P&L responsibility for the Managed Business Services portfolio
• Establish pricing models, margin targets, and resource planning aligned with business growth goals
• Partner with Finance and Sales to forecast revenue, identify expansion opportunities, and driving margin expansion
• Establish a culture of data-driven decision-making, using analytics to inform operational improvements and investment areas

Team Leadership:

• Lead and scale a high-performing global team
• Champion a culture of accountability, compliance, and high-quality service delivery
• Build and execute on an enablement strategy to ensure our global teams are equipped to deliver customer success in both the U.S. and abroad
• Partner with our People Team to attract, enable, and retain exceptional talent including high potential entry-level talent

Key Skills:

• Bachelor's degree required; MBA preferred
• 20+ years of experience in managed services and/or business process outsourcing in a highly regulated vertical; experience in Life Sciences a plus
• Demonstrated success in scaling service delivery organizations with a focus on recurring managed services
• Experience achieving and maintaining compliance with all applicable regulatory, legal, and operational rules and procedures by ensuring that all plans and activities are met with best industry practices
• Strong analytical mindset with experience using data to drive strategy and process improvement
• Experienced in leveraging data to deliver compelling executive-level presentations that narrate and persuade both internal and customer-facing audiences
• Strong program management skills and executive stakeholder engagement experience
• Exceptional leadership, communication, and cross-functional collaboration skills
• Familiarity with and interest in leveraging AI to drive operational efficiencies
• Ability to travel both domestically and overseas (20%)