Operations Manager

Operations Manager

Mochi Health's mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers, access the right medications, and take control of their health with transparency and trust.

Over the past few years, we have experienced rapid growth by combining operational excellence, clinical expertise, and innovative technology to deliver care that is more human, intuitive, and effective. From pharmacy pricing transparency and personalized medication management, to long-term medical record access and community-based chronic illness support, Mochi is creating a new model of care that empowers patients, providers, and pharmacies alike.

We believe the future of healthcare is personal, and we are building the technology to power it. At Mochi Health, you will join a team that values inclusivity, collaboration, and bold thinking, and you will have the opportunity to do the most meaningful work of your career.

About The Role

We're looking for a driven, operationally minded leader to join our Clinical Operations team. As an Operations Manager, you'll own key workflows, lead cross-functional initiatives, and ensure our clinical operations run smoothly at scale. You'll work closely with our Clinical, Product, Care, and Data teams to optimize provider support, enhance care delivery, and drive measurable improvements across the organization. This role requires strong analytical skills, operational judgment, and the ability to independently move complex projects forward.

What You'll Do

• Own and optimize core clinical workflows, identifying friction points and implementing scalable solutions that improve provider and patient experiences.
• Lead cross-functional projects, such as process redesigns, new program launches, and operational improvements that advance Mochi's clinical strategy.
• Analyze provider and agent performance data using SQL/Excel to surface insights, guide decision-making, and inform continuous improvement efforts.
• Serve as a primary liaison for provider escalations, ensuring issues are resolved quickly and translating feedback into operational enhancements.
• Develop and maintain SOPs, playbooks, and training materials to standardize processes and support organizational growth.
• Mentor Operations Associates and support onboarding, enabling the team to operate with efficiency and consistency.
• Partner with leadership to shape operational strategy and identify opportunities to improve quality, scalability, and impact.

Who You Are

• 1–3 years of experience in healthcare operations, consulting, or a similar analytical, process-focused environment.
• Strong analytical capabilities; proficient in SQL/Excel and comfortable working with dashboards and performance metrics.
• Demonstrated ability to manage projects, collaborate across teams, and drive high-impact outcomes with minimal oversight.
• Exceptional communication skills, with the ability to work effectively with providers, internal teams, and leadership.
• Highly organized, detail-oriented, and proactive—comfortable owning complex workflows in a fast-paced environment.
• Full-time, in-office in our downtown San Francisco office.

Life At Mochi

At Mochi, we believe your best work happens when you feel your best—so we've designed an environment that fuels your creativity, supports your growth, and makes every day exciting.

Daily Meals and Espresso Bar - Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day

Pre-Tax Commuter Perks - Save on transit and parking through pre-tax commuter benefits

Top-of-Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create

Profitable and Rapid Growth - We're scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions

High-Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide

World-Class Team - Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure

Comprehensive Benefits - 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans

Mochi Health Membership – We cover your monthly subscription fee so you can experience the same care as our patients (medications not included)

Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive

Wellness First – From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority

Team Socials and Community - We make time to connect through regular socials, happy hours, and spontaneous events. Our stocked kitchen doesn't hurt either

Downtown SF HQ - Our San Francisco office is just steps from BART, Muni, and great food. It's designed for deep work and casual collaboration

The base salary for this full-time position ranges from $120,000 to $160,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.