Customer Service Representative

Customer Service Representative

As a Customer Service Representative you will serve as the Company's first point of contact for customers. You will be responsible for supporting the policy life cycle through policy administration activities and provide telephone assistance with payments, billing, policy and claims information, technical support and various other general inquiries. This role reports to the Customer Service Supervisor and is based out of our Presque Isle, ME office.

What You'll Do:

• Communicate verbally or in writing to support inquiries from insurance agents, policyholders, claimants, financial institution representatives, and internal colleagues
• Support the life cycle of an insurance policy at various stages (new, renewal, endorsement and cancellation) through transactional work
• Provide basic technical support to policyholders and agents utilizing MMG's on-line portals

What You Bring:

• Associate's degree and 1-2 years related experience and/or training; or equivalent combination of education and experience
• Strong professional judgement, phone skills and decision-making ability
• Possess strong typing and computer skills while maintaining a telephone conversation
• Strong attention to detail
• Ability to prioritize and multi-task
• Works cooperatively and productively with employees

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.