Home Care Community Liaison & Marketing Representative

Community Liaison

Being part of our team is more than just having a job. When you work with us, you are joining a team grounded in compassion, connection, and purpose. As a Native Hawaiian, locally owned company, our commitment to care runs deeply beyond our community and back to our very own heritage. As a Community Liaison, you won't simply represent our services; you'll serve as the bridge that connects seniors, families, and care professionals across our island, to support seniors and the local community. You'll build meaningful relationships, collaborate with local organizations, and witness the lasting impact of your work every single day. At Mālama Maika'i, we care not only for the people we serve but for one another. Company culture is key, and our focus on fostering a community of growth, gratitude, and true teamwork is important to us. When you join our Ohana, you become part of something bigger: a mission to uplift, support, and serve with heart.

The fulfillment of knowing your work truly makes a difference in the lives of kupuna and families across our island. Competitive pay and commissions that reflect your hard work and dedication. Great medical benefits to keep you well cared for. A supportive, team-oriented environment where everyone looks out for one another.

Compensation & Benefits

• $1,400 weekly base salary
• $100 weekly driving stipend
• 5% commission on all new clients personally signed up for services who meet the agency's minimum service requirements
• Performance bonuses and advancement opportunities
• Paid training and company-provided phone, laptop, and work devices
• Health insurance and 401(k)
• Paid time off (vacation)
• Annual raises based on performance, by meeting the teams targets

Key Responsibilities

• Drive new client acquisition through community outreach, partnership development, and relationship management.
• Represent Mālama Maika'i at networking events, health fairs, and sponsored community gatherings (company-covered).
• Serve as the primary contact for new inquiries, ensuring a warm, supportive experience for every family.
• Conduct consistent follow-up with leads and referral sources to maintain trust and increase conversions.
• Maintain accurate client and partner data within our CRM system (GoHighLevel).
• Collaborate with leadership in weekly strategy meetings to review outreach efforts and census goals.
• Provide ongoing support to social workers and referral partners, ensuring smooth communication and coordinated care.
• Share community insights, trends, and opportunities with management to enhance strategic growth.
• Represent Mālama Maika'i with professionalism, empathy, and integrity in every interaction.

Qualifications

• Minimum 1 year of community liaison or healthcare sales experience (Home Care or Home Health preferred).
• Knows the ins and outs of Hospitals, SNF's, CCRC's, etc.
• Proven ability to build and maintain professional relationships in the community.
• Reliable transportation required — this role involves frequent travel across Oahu.
• Strong communication, organization, and interpersonal skills.
• Experience with customer relationship management systems (ex GoHighLevel).
• Proficiency with Google Workspace (Docs, Sheets, Drive).
• Must be self-motivated, personable, and comfortable working both independently and as part of a collaborative team.

As the Executive Sales Manager, you will serve as a Community Liaison responsible for building and maintaining strong relationships with hospitals, facilities, and community partners to promote our in-home care services. This role is field-based. You will be actively engaging with referral sources, attending community events, and representing Mālama Maika'i in a professional and compassionate manner.

Your mission is to help seniors and their families access quality care services while supporting social workers, discharge planners, and other care professionals throughout Oahu.

About Mālama Maika'i Health and Wellness Alliance

Mālama Maika'i Health and Wellness Alliance is dedicated to delivering compassionate, quality in-home care services across Hawaii. We believe in not only servicing the Kupuna but being a source of help, service, and reliability for our local health care workers. We want are looking for team members who share that same passion in quality of care, and making a positive impact on the local community and other health care organizations.