Software Engineer, Iot Reliability (remote In North America) - Remote Eligible

Software Engineer, IoT Reliability

We are on a mission to bring real estate online, starting with parking. We're building a unified, data-rich operating system that replaces broken parking machines and manual operations. This platform handles everything from payments and dynamic pricing to enforcement and analytics. As a Software Engineer, IoT Reliability, you will own the health and observability of our nationwide fleet of IoT devices. You will work with embedded systems, backend infrastructure, and site reliability to ensure our devices are always online and performing reliably.

Your responsibilities include:

• Design and implement systems to monitor, diagnose, and improve the health of our IoT devices at scale.
• Build internal tools and scripts for device setup, fleet observability, and QA automation.
• Contribute to backend services that support device integration, calibration, and reliability.
• Investigate and resolve fleet-wide issues by analyzing logs, metrics, and telemetry.
• Test and tune hardware products to ensure optimal performance.
• Conduct periodic health assessments and recommend improvements to firmware or deployment processes.
• Serve as the primary internal contact for hardware health, providing regular reports to the operations team.
• Collaborate with hardware and operations teams to propose architectural or process improvements.
• Author and maintain troubleshooting guides and internal playbooks.
• Travel occasionally for deployments and on-site debugging when necessary.