Telesales Team Lead

Telesales Team Lead

We are looking for a dynamic Telesales Team Lead to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

As a Telesales Team Lead, you will energize and empower your team, driving exceptional performance in a results-driven environment that makes real impact.

What Will You Do?

Lead and inspire our outbound telesales team to exceed customer retention targets while playing a pivotal role in high-impact campaigns that maximize conversions and accelerate revenue growth.

You'll champion world-class quality standards, ensuring every customer interaction is accurate, compliant, and professionally exceptional. Your coaching expertise will unlock your team's potential, helping them master new skills and bridge performance gaps.

Strategic communication will be your superpower—keeping everyone aligned, motivated, and equipped to deliver outstanding results through dynamic team briefings and performance optimization sessions.

The Role Details

Location: Ghana (Hybrid - Best of both worlds!) Reports to: Senior Team Leader Impact: Multi-market scale across our growing regions

What You Need to Succeed

Education: Diploma in business administration, marketing, communications, or related field

Experience: At least 4+ years in telesales, customer service, or sales management with proven results

Leadership Skills: Strong team management abilities with a track record of motivating teams to exceed expectations and deliver exceptional customer service

Analytical Edge: Sharp data interpretation skills to identify trends and make strategic decisions that boost performance

Technical Advantage: Familiarity with CRM systems and relevant software (major plus!)

Why This Role Rocks

Lead meaningful work driving financial inclusion across Africa Build high-performing teams and develop future leaders Own strategic initiatives with direct revenue impact Enjoy hybrid flexibility with professional growth opportunities Make measurable impact in expanding markets

Ready to Make Your Mark?

If you're a results-driven leader passionate about sales excellence, team development, and customer experience, this is your opportunity to create lasting impact while advancing your career.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together.