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Support Engineer - Israel - Remote Eligible
Help users effectively utilize Mixpanel's APIs and SDKs to enhance their product decisions.
Remote
Junior
2 weeks ago
✨ About The Role
- The Support Engineer will be responsible for helping users solve technical challenges and utilize Mixpanel effectively for product decisions.
- Core responsibilities include providing answers to product questions, sharing best practices, and debugging technical issues.
- The role involves becoming a Mixpanel product expert to assist users in understanding reports and features, as well as using APIs and SDKs.
- The Support Engineer will respond to customer inquiries through various channels, including email, Slack, and calls.
- The position requires collaboration with the Product team to improve the product based on customer feedback and insights.
âš¡ Requirements
- The ideal candidate has significant experience providing customer-facing SaaS support, demonstrating a strong commitment to customer success.
- Excellent problem-solving and analytical skills are essential, along with the ability to communicate complex concepts effectively to both technical and non-technical audiences.
- A resourceful and resilient attitude is necessary when faced with ambiguity and new challenges.
- The candidate should have a keen interest and aptitude for developing technical skills and learning new technologies.
- Dedication to mastering a complex and constantly evolving product is crucial for success in this role.
About Mixpanel
Mixpanel is event analytics for builders that need answers.