Customer Service Print Specialist - Japanese Speaking - Remote Eligible

Customer Service Print Specialist

At Mixam, we're more than just a printing company, we're the place where creativity meets cutting-edge technology. Headquartered in Watford, with offices in the UK, US, Canada, Australia, Europe, Philippines and Japan, we're a fast-growing, privately held tech-forward print business founded in 2007, offering customisable, high-quality print services from zines and comic books to packaging, business cards and hardcover books for creators and brands across the globe.

Our mission? To make print easy, accessible and inspiring, whether that's for authors wanting perfect-bound books or retailers seeking eco-conscious, tailored solutions. We combine advanced printing tech, user-friendly online tools, sustainable materials and exceptional service to help our customers bring their ideas to life swiftly and beautifully.

Join a team where your work matters, where collaboration and growth are part of the daily rhythm, and where you'll play an active role in redefining & innovating print for the digital age.

As a Customer Service Print Specialist at Mixam, you'll be the frontline contact for our customers, supporting them with their print orders, troubleshooting issues, and making sure every interaction is seamless.

This is a brand-new opportunity and an exciting time to join Mixam supporting our Japanese Customer base. You'll join our dedicated and talented remote team in Australia and be the very first member supporting our Japanese Customers as we expand into this market, while working closely with colleagues across Australia, the US, Canada and the UK.

This role requires someone with a deep understanding of print production processes, proven customer service experience and excellent communication skills. Someone who can hit the ground running and help shape how we support customers in this new market.

Key Responsibilities:

• Handle day-to-day customer inquiries through email, chat and phone - in Japanese and English.
• Collaborate with colleagues to resolve customer issues quickly and effectively.
• Address and resolve standard customer issues independently.
• Escalate more complex problems to Senior Customer Service team members or the Team Leader when required.
• Follow up with customers to ensure satisfaction and provide extra support where needed.
• Take part in meetings to share updates, knowledge and improvements.
• Communicate effectively with team members across regions to ensure a consistent approach to service.
• Provide feedback on customer service processes and suggest improvements.