Inside Sales Coordinator

Inside Sales Coordinator

MEPPI's Service Center Division (SCD) is seeking a proactive Inside Sales Coordinator to lead all aspects of service sales—including identifying leads, quoting service opportunities, following up, closing, and processing service agreements and warranty sales. This role requires a consultative mindset, excellent relationship-building skills, and a keen eye for business opportunities to ensure CPSD's service offerings deliver measurable value and exceptional customer satisfaction.

What You'll Do:

• Drive Service Sales Success: Identify, develop, and close business opportunities by selling service contracts, extended warranties, spare parts, and labor projects that enhance customer value.
• Be a Trusted Partner: Build and maintain consultative relationships with customers and MEPPI partners—offering guidance, support, and actionable insights.
• Master the Details: Maintain accurate sales opportunity, contract, pricing, and service order data in MEPPI's CRM and business systems.
• Quote Like a Pro: Prepare and present engaging quotes to customers, including preparing and submitting RFP documentation.
• Maximize Renewals & Upsell: Proactively follow up and close renewal contracts prior to expiration, and upsell customers to higher service levels; identify customer budget cycles and close/revenue recognition dates.
• Cost Coordination: Work with vendors to obtain cost estimates for services and equipment to ensure competitive and profitable pricing.
• Invoice with Precision: Ensure timely, accurate invoicing of service contracts and extended warranties, supporting smooth business operations.
• Improve Margins: Drive increased service margins through higher Average Selling Prices, direct sales, and by promoting MEPPI quality.
• Promote a Positive Image: Represent CPSD's goals and brand professionally through effective collaboration with customers and internal teams.

What You Bring:

• Education: Associate's degree in business or a related field, or an equivalent combination of education and experience.
• Experience: 3+ years of success in inside sales, telephone sales, customer service, collections, or a related field. Demonstrated ability in selling services within an industrial or technical environment.
• Skills: Intermediate knowledge of service selling strategies and tactics. Advanced interpersonal, communication, and presentation skills. Proven ability to build positive relationships and effectively engage stakeholders at all levels. Strong organizational and multitasking abilities to manage multiple projects in a fast-paced environment. Collaborative team player who thrives on achieving shared goals.
• Tech Savviness: Advanced computer proficiency with emphasis on MS Office products (Word, Excel, PowerPoint). Hands-on experience with ERP/MRP and CRM systems.

What's in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans—reducing your financial stress.
• Retirement Plans: Take advantage of a 401(k) with up to 4% MEPPI match, helping secure your future.
• Generous Paid Time Off: Start earning vacation after 90 days, plus enjoy 12 paid holidays per year.
• Career Growth: Benefit from ongoing training and educational assistance to advance your career.
• Exclusive Employee Perks: Enjoy profit sharing, free access to our fitness center in Warrendale, PA, and wellness programs for you and your family.

Why MEPPI?

At MEPPI, every team member is an essential part of our mission to innovate and impact the future of power solutions. As a U.S. affiliate of Mitsubishi Electric, we set the standard in critical power and transportation systems. Join our collaborative environment—where your contributions shape the industry's future.

About Us: Mitsubishi Electric Power Products, Inc. leads the North American power systems, rail transportation, and large visual display markets. Be part of our global vision and make your mark in advancing the future of energy and infrastructure.

Equal Opportunity Employer: MEPPI is dedicated to fostering an inclusive workplace and welcomes candidates from all backgrounds.

Notice to Agencies and Search Firms: Unsolicited resumes from agencies/search firms will become the property of MEPPI. No fees will be paid without a signed agreement.