Field Service Technician II - North Carolina

Field Service Technician II

MEPPI's Service Center Division (SCD) is looking for a Field Service Technician II to perform service support activities for single and three-phase Uninterruptible Power Supplies (UPS) and peripherals. In this role, you'll deliver on-site troubleshooting, repairs, and preventative services while supporting both internal and external customers with world-class technical expertise.

What You'll Do:

1. Deliver On-Site Support: Perform start-up service, preventative and remedial maintenance, field modifications, and testing of power quality products.
2. Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users.
3. Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to return to the factory, detailing defects and operational status.
4. Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service.
5. Collaborate and Innovate: Partner with other MEPPI departments to identify solutions that improve performance and customer protection.
6. Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed.
7. Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, to maximize customers' long-term investments.
8. Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.
9. Create Clear Records: Maintain service records and produce detailed documentation on the repair and inspection of UPS and energy storage equipment.
10. Mentor Future Talent: Guide less experienced technicians in troubleshooting system failures.
11. Stay Professional: Submit accurate expense reports in accordance with company policies.

What You Bring:

• Education: Associate degree in Electrical, Electronics, or related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience.
• Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, plus advanced proficiency in mechanical and electronic test equipment.
• Analytical Skills: Advanced analytical and problem-solving skills with the ability to diagnose complex issues.
• Certifications: OSHA-10 Construction and NFPA-70E certification.
• Communication: Advanced interpersonal, communication, and presentation skills to interact effectively with customers, employees, and suppliers.
• Technical Knowledge: Ability to read and interpret detailed equipment schematics and facility one-line drawings; basic knowledge of communication and networking protocols.
• Technology Proficiency: Advanced computer skills, especially with Microsoft Office and MRP/ERP business systems.

What's in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
• Retirement Security: 401(k) plan with company match up to 4%.
• Generous Paid Time Off: Vacation eligibility after 90 days, plus 12 paid holidays per year.
• Career Development: Training programs and educational assistance to support your growth.
• Exclusive Employee Perks: Profit sharing and employee discounts on MEPPI products and services.

Why MEPPI?

At MEPPI, you're not just another technician—you're a vital part of our mission to provide reliable, innovative power solutions. As a U.S. affiliate of Mitsubishi Electric, we've been solving critical facility challenges since 1985. Join us in building the future of critical infrastructure with a team that values your expertise and ideas.

Equal Opportunity Employer: MEPPI is committed to building an inclusive workplace and welcomes applicants from all backgrounds.

Notice to Agencies and Search Firms: MEPPI does not accept unsolicited resumes from agencies or search firms. Any resumes submitted without a signed agreement become the property of MEPPI.